Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Dalianis Fernandez

DeLand

Summary

Developed skills in a fast-paced customer service environment, focusing on effective communication and problem-solving. Demonstrates ability to handle multiple tasks simultaneously while maintaining high levels of customer satisfaction. Looking to transition into a new field where these skills can be applied and expanded. Known for a strong focus on teamwork and achieving customer satisfaction. Versatile and reliable, adapting to changing needs and ensuring smooth operations through excellent communication and problem-solving skills.

Overview

2
2
years of professional experience

Work History

Front Desk Sales Associate

LA Fitness
10.2024 - Current
  • Assisted clients with membership inquiries, providing tailored solutions to enhance satisfaction.
  • Processed new member sign-ups efficiently, ensuring accurate data entry and documentation.
  • Maintained cleanliness and organization of front desk area, promoting a welcoming environment.
  • Resolved customer complaints professionally, fostering positive relationships and retention among members.
  • Resolved guest complaints efficiently, demonstrating effective problem-solving skills to maintain positive relationships.

Cashier Team Lead

Fresh Kitchen
10.2023 - 09.2024
  • Assisted in training new cashiers on policies and procedures.
  • Collaborated with team members to ensure smooth checkout processes.
  • Adapted quickly to changing store environments and promotional events.
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.

Host

Dexters
08.2023 - 10.2023
  • Greeted and seated guests promptly, enhancing overall dining experience.
  • Coordinated with kitchen staff to ensure accurate order delivery.
  • Handled guest inquiries and complaints professionally, resolving issues swiftly.
  • Maintained cleanliness and organization of host stand and waiting area.

Education

Associate of Arts - Psychology

University of Central Florida
Orlando, FL
04-2027

Associate of Arts - Psychology

Seminole State College of Florida
Sanford, FL
04-2025

Skills

  • Goal oriented
  • Billingual
  • Teamwork and collaboration
  • Friendly and helpful
  • Customer service
  • Problem-solving
  • Honest and dependable
  • Time management
  • Reliable and responsible
  • Attention to detail
  • Flexible hours
  • Strong communication and interpersonal skills

Languages

Spanish
Native or Bilingual

Timeline

Front Desk Sales Associate

LA Fitness
10.2024 - Current

Cashier Team Lead

Fresh Kitchen
10.2023 - 09.2024

Host

Dexters
08.2023 - 10.2023

Associate of Arts - Psychology

University of Central Florida

Associate of Arts - Psychology

Seminole State College of Florida