Daliann Lopez

• Independently manage patient registration, insurance verification, and appointment scheduling for a high-volume multispecialty practice.
• Navigate multiple systems to ensure accurate documentation and efficient workflows; CRM
• De-escalate patient concerns with empathy and professionalism, maintaining a high level of service.
• Triage calls to various departments.
• Collaborate with internal staff, physicians, and third-party vendors to resolve scheduling and billing inquiries.
• Ensured adherence to HIPAA regulations to protect patient privacy and confidentiality.
• Managed high-volume call operations to ensure efficient customer service delivery.

• Directed daily office operations, encompassing billing, invoicing, collections, and financial reporting.
• Conduct proactive collections outreach via phone and email, consistently reducing overdue balances and improving cash flow.
• Perform customer reconciliations, resolving discrepancies and ensuring accurate invoicing.
• Maintain complete and accurate collection notes for management reporting.
• Escalate unresolved billing disputes and collaborate with management for timely resolutions.
• Collaborate cross-functionally with Production, Sales, and Operations to ensure billing accuracy and resolve discrepancies.
• Implemented AR tracking systems that improved payment cycles by 15 days and minimized financial risk.
• Manage and train a team of 15 employees, driving accountability and performance.

Interim Assignment

• Assumed interim Project Manager responsibilities during a staffing transition, providing continuity of project leadership until a permanent replacement was hired.
• Led project planning, timelines, cross-functional coordination, stakeholder communication, and issue resolution to maintain progress and minimize disruption.
• Successfully balanced interim management responsibilities with core role responsibilities while supporting the transition to the incoming Project Manager.
• Oversaw project timelines, budgets, and resources; reported financials and progress to management.

• Managed multi-line phone systems, directing calls to appropriate personnel efficiently.
• Coordinated daily scheduling for appointments and meetings, optimizing staff availability.
• Oversaw inventory of office supplies, coordinating orders to maintain adequate stock levels.
• Confirmed appointments, communicated with clients, and updated client records.
• Corresponded with clients through email, telephone, and/or postal mail.
• Assisted in AR to resolve overdue accounts.