Dalianny Gonzalez
Platteville
Summary
Dynamic bilingual professional with extensive experience at Royal Bank and Gundersen Health System. Proven expertise in bilingual communication and conflict resolution, enhancing customer satisfaction and facilitating effective interactions. Skilled in managing high-volume inquiries and providing language translation services, fostering inclusive environments and ensuring quality service delivery.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Bilingual Customer Service Representative
Royal Bank
02.2023 - Current
- Assisted customers with Spanish-language inquiries in a timely and professional manner.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed high-volume inbound calls, effectively prioritizing issues to ensure swift resolution and minimize hold times for customers.
- Enhanced customer satisfaction by addressing and resolving complex inquiries in both English and Spanish languages.
- Provided language translation services for customer service inquiries.
Spanish Medical Interpreter
Gundersen Health System
04.2023 - 05.2023
- Improved patient satisfaction with the quality of medical services through clear communication and empathy.
- Facilitated effective communication between healthcare providers and patients, ensuring proper diagnosis and treatment plans.
- Promoted cultural awareness among healthcare staff, fostering an inclusive environment for all patients regardless of language background.
Education
Community Interpreting Certificate - Language Interpretation And Translation
Viterbo University
La Crosse, WI05-2023
High School Diploma -
Hillsboro High School
Hillsboro, WI05-2022
Skills
- Bilingual communication
- Customer relations
- Conflict resolution
- Time management
- Language translation
- Customer service
- Call center experience
Certification
Community Interpreter - Viterbo University
Languages
Spanish
Native or Bilingual
Timeline
Spanish Medical Interpreter
Gundersen Health System
04.2023 - 05.2023
Bilingual Customer Service Representative
Royal Bank
02.2023 - Current
Community Interpreting Certificate - Language Interpretation And Translation
Viterbo University
High School Diploma -
Hillsboro High School
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