MARITZA RIVERA
Florissant,MO
Summary
Experienced customer service professional with a proven track record in bilingual communication and effective listening. Skilled in problem-solving and customer relationship management, dedicated to delivering exceptional service and enhancing client satisfaction.
Overview
50
50
years of professional experience
Work History
Bilingual Customer Service Representative
U.S. Department of Agriculture(USDA)
St. Louis, MO
06.1997 - Current
- Delivered exceptional customer service to bilingual clients in both Spanish and English.
- Guided families to achieve successful homeownership through education.
- Clarified complex inquiries regarding USDA mortgage loan details and processes.
- Provided information to clients about various available federal programs and services.
- Provided essential assistance to federal government borrowers.
Child and Youth Worker
Missouri Baptist Children's Home
Bridgeton, Missouri
09.1994 - 06.1997
- Provided direct care and support to children in residential treatment.
- Collaborated with multidisciplinary teams to address children's needs.
- Monitored behavior and progress, documenting observations for staff reviews.
- Facilitated group activities to promote social skills and teamwork.
- Documented residents' daily activities, behavior, incidents and medication.
Community Integration Trainer
Willows Way, Inc.
Saint Charles, Missouri
02.1994 - 12.1994
- Collaborated with staff to create inclusive learning environments.
- Assessed training effectiveness through participant feedback and evaluations.
- Adapted teaching methods according to the needs of individual learners or groups.
Assembly/Quality Control Inspector
Baxter Pharmaceuticals
Culebra, Puerto Rico
08.1977 - 08.1987
- Employed inspection tools to accurately measure product specifications and tolerances, ensuring compliance with quality standards.
- Verified dimensions, tolerances, configurations, and clearances of components, maintaining strict adherence to accuracy requirements.
- Performed visual inspections on assembled products, ensuring compliance with quality assurance standards and identifying potential issues.
- Performed routine audits of assembly processes to ensure adherence to standards.
Office Secretary
Diagnostic and Treatment Center
Culebra, Puerto Rico
08.1976 - 08.1977
- Coordinated patient appointments, optimizing scheduling accuracy and accessibility.
- Managed daily office operations and ensured smooth administrative processes.
- Assisted in preparing medical documents and maintaining patient confidentiality.
- Handled customer service requests promptly, improving overall client satisfaction.
Education
Bachelor of Arts - Social Sciences
Metropolitan University
Rio Piedras, Puerto Rico12-1991
Associate of Arts - Social Work-Rural Development
Puerto Rico Junior College
Rio Piedras, Puerto Rico05-1987
Associate of Arts - Office Administration
Metropolitan Schools of Commerce
Bayamon, Puerto Rico05-1976
Skills
- Bilingual communication
- Call center experience
- Effective listening
- Problem solving
- Customer relationship management
- Mortgage guidance
- Conflict resolution
- Service quality monitoring
- Team collaboration
- Customer information management
- Issue investigation
- Bilingual documentation support
- Federal programs knowledge
Timeline
Bilingual Customer Service Representative
U.S. Department of Agriculture(USDA)
06.1997 - Current
Child and Youth Worker
Missouri Baptist Children's Home
09.1994 - 06.1997
Community Integration Trainer
Willows Way, Inc.
02.1994 - 12.1994
Assembly/Quality Control Inspector
Baxter Pharmaceuticals
08.1977 - 08.1987
Office Secretary
Diagnostic and Treatment Center
08.1976 - 08.1977
Bachelor of Arts - Social Sciences
Metropolitan University
Associate of Arts - Social Work-Rural Development
Puerto Rico Junior College
Associate of Arts - Office Administration
Metropolitan Schools of Commerce