Dalibor Matanoviq
Yonkers,NY
Summary
Proactive and detail-oriented professional with a proven track record at Addeo's of the Bronx, where I led a team to enhance dining experiences and resolve customer complaints efficiently. Excelled in Microsoft Excel and demonstrated exceptional self-motivation, contributing to a positive work environment and improved service standards.
Overview
2
2
years of professional experience
Work History
Head Waiter
Addeo's of the Bronx
01.2023 - Current
- Supervised dining table set-up to prepare for a diversity of event types, following strict service standards.
- Upheld high standards of professionalism when dealing with customer issues, supporting serving staff, and waiting on tables.
- Successfully resolved customer complaints, ensuring satisfaction and maintaining a positive atmosphere.
- Supervised server staff and simultaneously served personal section of tables.
- Provided exceptional service to an average of 300 customers per day, ensuring satisfaction and efficiency in a fast-paced environment.
Restaurant Busser
Emilia's Restaurant
08.2022 - 01.2023
- Trained new staff in bussing and cleaning procedures.
- Developed excellent relationships with managers and fellow team members to support team success and a positive work environment.
- Pitched in extra hours and helped other staff during unexpected times of high volume to improve seating availability and food delivery to tables.
- Kept a close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Assisted approximately 250 customers daily, addressing inquiries, resolving issues, and ensuring a high level of satisfaction, contributing to a 100% improvement in customer feedback ratings
Education
BBA - Accounting
Baruch College
New York, NY08-2026
Skills
- Microsoft Excel expertise
- Self-motivation and initiative
- Bank reconciliation
- Accounting software proficiency
- Data entry
Languages
English
Full Professional
Albanian
Native or Bilingual
Serbian
Professional Working
Spanish
Professional Working
Italian
Limited Working
Timeline
Head Waiter
Addeo's of the Bronx
01.2023 - Current
Restaurant Busser
Emilia's Restaurant
08.2022 - 01.2023
BBA - Accounting
Baruch College
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