Dalienna K Acosta
Miami,FL
Summary
Dynamic and detail-oriented, with a diverse background in healthcare, sales coordination, and customer service. Proven ability to provide exceptional patient care and support across clinical and aesthetic settings, including phlebotomy, front office coordination, and consultative sales in plastic surgery. Skilled in building strong client relationships, managing schedules, and driving revenue through personalized service and procedural knowledge. Adept at multitasking in fast-paced environments while maintaining professionalism, accuracy, and empathy.
Overview
3
3
years of professional experience
Work History
Sales Coordinator
Pro Plastic Surgery
Miami, Florida
11.2024 - 04.2025
- Served as the primary point of contact for prospects and existing patients, providing detailed information on surgical.
- Conducted consultations and follow-ups, educating patients on treatment options, pricing, and financing solutions.
- Delivered exceptional service with a focus on discretion, trust-building, and long-term patient relationships
- Maintained up-to-date knowledge of cosmetic procedures, and post-operative care to accurately advise patients.
Phlebotomist
OneBlood
Miami, Florida
05.2024 - 11.2024
- Collected blood specimens via venipuncture with precision and care, ensuring the patient comfortable and their safety was a priority.
- Maintained cleanliness between patients and inventory of phlebotomy equipment and supplies.
- Ensured patient felt comfortable, safe, and heard.
- Assisted with administrative duties such as patient intake, data entry, and verification.
- Responded quickly and effectively with emergency situations.
- Worked in high schools with students, helped them feel more comfortable and relaxed prior to donation.
Server
Sunset Grille & Raw Bar
Marathon, FL
09.2022 - 02.2024
- Delivered high-quality customer service in a fast-paced environment.
- Ensured great customer service and guest satisfaction while being under pressure.
- Managed multiple tables efficiently, balancing attention to detail with speed and accuracy.
- Resolved guest concerns with professionalism, turning potential issues into positive experiences
Education
Associate of Arts -
College of The Florida Keys
Key West, FL08-2023
High School Diploma -
Marathon Middle High
Marathon, FL05-2022
Skills
- Bilingual
- Customer service
- Patient communication
- Data entry
- Building patient trust
- Conflict Resolution
- Ability to work under pressure in a fast paced environment
- Problem solving
- Time management
- Multitasking Abilities
- Organizational skills
Timeline
Sales Coordinator
Pro Plastic Surgery
11.2024 - 04.2025
Phlebotomist
OneBlood
05.2024 - 11.2024
Server
Sunset Grille & Raw Bar
09.2022 - 02.2024
Associate of Arts -
College of The Florida Keys
High School Diploma -
Marathon Middle High