Jennifer Mendoza
Anaheim,CA
Summary
Sales Coordinator with extensive experience in customer service and sales operations. Demonstrated ability to enhance customer satisfaction through effective problem resolution and communication. Skilled in collaborating with teams to drive sales performance and address customer needs, leading to improved service delivery and loyalty.
Overview
11
11
years of professional experience
Work History
Sales Coordinator
Paper Mart
Orange, California
11.2023 - 02.2026
- Tracked trends and suggested enhancements that would both challenge and refine company's product offerings.
- Planned and directed staff training and performance evaluations.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Informed customers of promotions to increase sales productivity and volume.
- Achieved or exceeded company-defined sales quotas.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Negotiated prices, terms of sales and service agreements.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Also have customer service experience with answering calls, placing orders, purchase orders answering emails.
- Provided administrative support to the sales team including scheduling meetings, preparing presentations and managing email correspondence.
- Applications specialized in Sales Pad/Sales Force, Gladly, Outlook, Microsoft word, Excel, Trello. Microsoft Teams.
Customer Service Representative
Paper Mart
Orange, California
02.2015 - 11.2023
- Responded to customer requests for products, services, and company information.
- Promptly responded to inquiries and requests from prospective customers.
- Increased efficiency and team productivity by promoting operational best practices.
- Implemented and developed customer service training processes.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Met customer call guidelines for service levels, handle time and productivity.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Sought ways to improve processes and services provided.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Trained new personnel regarding company operations, policies and services.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Investigated and resolved accounting, service and delivery concerns.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Maintained up-to-date knowledge of product and service changes.
- Applications worked with is Sales Pad, Outlook, Microsoft word, Excel, Gladly.
Education
General Studies
Santa Ana College
Santa Ana, California, CASkills
- Type 60 wpm
- Sales process
- Cross-selling
- E-commerce sales
- Multitasker
- Bilingual
- CRM software proficiency
- Product knowledge
- Administrative support
References
Traci Clark 949-903-0686
Kristine Huizar 562-201-1214
Chitra Ramanan 714-290-7380
Languages
English
Spanish
Timeline
Sales Coordinator
Paper Mart
11.2023 - 02.2026
Customer Service Representative
Paper Mart
02.2015 - 11.2023
General Studies
Santa Ana College