Open To Work
Ruth Guymon
Hurst,TX
Summary
Ruth Anne Guymon Technical Writer Concisely break down tasks and concepts into easy to understand ideas, efficiently research topics of interest, and effectively communicate information. 10 + years research experience | Tested in top 95% of verbal ability | Direct Adapts for the audience | Enjoy learning and teaching | Eye for aesthetics | Meets deadlines Organizes information | Strong writing skills | Work well independently and with a team Communicates with others to get information | Will occasionally bring snacks
Overview
13
13
years of professional experience
Work History
Customer Satisfaction
Kubota Tractor Corporation
Grapevine, TX
02.2018 - Current
- Gather and convey data quickly and directly to resolve customer concerns.
- Write up and edit case notes.
- Adapt information depending on intended audience.
- Work the complaints/information line.
- Consistently work the highest number of cases and took the highest call volume.
- Efficiently gather data and tell customers the outcomes of their cases in simple terms.
- Regularly praised for quality of information in case notes.
- Probe for additional information when details are unclear.
- Quickly learned about tractors and company policy to be able to effectively work my cases.
- Collect data from customers, dealers, internal employees, and personal research to answer customer queries and to create cases to be reviewed by technical experts.
- Parse out fluff to deliver a streamlined set of information.
- Keep case deadlines and keep case load flowing.
- Followed company processes and procedures to work cases.
- Assist team members with their cases as needed, and will ask for help when I need it.
- Assist other departments with various tasks such as processing warranty sales or safety equipment requests.
- Take courses offered by the company to improve myself as an employee.
- Always on the look out for new our updated information.
- Maintain confidentiality of sensitive material.
- Make decisions on how each case should be handled and routed depending on the individual and their concerns.
Plumbing Associate
Home Depot
Waxahachie, TX
07.2015 - 06.2017
- Broke down plumbing concepts and repairs so customers could go home and do their own repairs.
- Helped turn a busy, high demand and struggling department around and became one of the top associates in the store.
- Gave nervous home owners simple, step by step instructions so they could return home and fix their plumbing.
- I used visual resources as well as verbal instructions.
- Listened to customer problems to understand what they needed and decided on the best solution for their situation.
- Some solutions were highly creative.
- Helped bring order to a high demand, neglected department through steady, consistent work.
- Customers would wait for me to come in.
- Some would wait in the store for an hour or so.
- Others would go home and return later when my shift would start.
- Received awards at every meeting for providing exemplary service to the store and our customers.
- Knew nothing about plumbing going in, so through personal research, asking knowledgeable customers and coworkers, reading packages, and company provided training, I quickly became knowledgeable enough to teach it to others.
- Took on additional duties including heading the fun committee, becoming a safety team member, and learning to use lift trucks to get large items down from overhead storage.
- Helped anywhere I was needed.
Customer Service Representative
TPWD
Austin, TX
05.2013 - 03.2015
- Participated in programs to educate the public about the park, human history, natural history and resources.
- Also assisted with day to day park operations.
- Gave tours to diverse groups from all parts of the world.
- Adapted content for each tour.
- Wrote own content for school group presentations.
- Independently performed research to come up to speed on park history and resources.
- Answered park visitor’s questions and explained all aspects of natural and human history.
- Worked through 20+ years of records in under two months, organizing documents we needed and discarding those we did not.
- Performed day to day tasks including financial transactions, assigning campground sites, upkeep of the volunteer database, cleaning the facilities, stocking store, keeping store inventory, etc.
Education
M.A - Environmental Geography
University of New Orleans
2012
B.S - Physical Environmental Geography
Brigham Young University
2007
Pre-Law/Political Science
Brigham Young University
2002
Skills
- Microsoft Office Excel Adobe 60 WPM Zoom Research Editing/Proofreading
- Internet Navigation Oracle Mitel Multi-line phone Fast Learner
- Content
- Database
- Editing
- Internet Navigation
- Inventory
- Notes
- Excel
- Microsoft Office
- Oracle
- Organizing
- Presentation
- Processes
- Proofreading
- Quality
- Fast Learner
- Reading
- Research
- Safety
- Phone
- Time management
- Type 60 wpm
Personal Information
- Sharpen communication skills, spoken and written
- Write, edit, and revise content
- Use personal judgement and audience feedback to cut out lines that do not add to the story
- Continually improving established material as I write new content
- Modify content to cater to the audience
- Monitor word usage, sequence of content and general structure to build wanted mood and deliver information at just the right time for the biggest impact.
Interests
- Personal , Treasurer - DFW Cosplay Gallifrey
- Perform bookkeeping for Doctor Who based cosplay group.
- Greet convention attendees, answer their questions, take photos, help foster and reciprocate affection for Doctor Who, and go about making people happy
- Help manage social media page
- Works with other officers to plan events and address group needs
- Strive for member engagement by making them feel valued, connected, and providing activities Stand-up Comedy/Short Story writer
Work Preference
Job Search Status
Open to workSalary Range
$20/hr - $1000/hrTimeline
Customer Satisfaction
Kubota Tractor Corporation
02.2018 - Current
Plumbing Associate
Home Depot
07.2015 - 06.2017
Customer Service Representative
TPWD
05.2013 - 03.2015
Pre-Law/Political Science
Brigham Young University
B.S - Physical Environmental Geography
Brigham Young University
M.A - Environmental Geography
University of New Orleans