Dalila Gomez
Richmond
Summary
Experienced logistics and customer service professional with hands-on experience in warehouse operations, transportation coordination, team training, and process compliance. Proven ability to train and mentor employees, maintain accurate documentation, support daily operations, and uphold safety and quality standards in fast-paced environments. Bilingual in English and Spanish with strong communication, coaching, and problem-solving skills. Dedicated to continuous improvement, operational excellence, and helping teams achieve performance goals.
Overview
5
5
years of professional experience
Work History
Customer Sales & Service Rep
Yardworks LLC
02.2024 - Current
- Coordinated daily logistics operations to ensure timely and accurate delivery schedules.
- Utilized fleet management and tracking systems to monitor transportation activities and maintain operational efficiency.
- Trained and onboarded new team members on company procedures, software systems, and safety requirements.
- Maintained accurate records and documentation while ensuring compliance with company standards.
- Collaborated with drivers, dispatch personnel, and customers to resolve operational issues and improve workflow efficiency.
- Assisted in monitoring performance metrics and identifying opportunities for process improvement.
Dump Truck Driver
Yardworks LLC
02.2024 - Current
- Conducted detailed pre-trip and post-trip inspections to ensure equipment safety and compliance.
- Followed established safety protocols and operational procedures in a fast-paced environment.
- Maintained accurate transportation and delivery documentation.
- Monitored load weights and vehicle conditions to ensure compliance with regulatory requirements.
- Collaborated with site personnel to support efficient material movement and job-site operations.
- Demonstrated strong attention to detail and commitment to workplace safety standards.
Truck Driver
Produce Source Partners
Richmond, VA
05.2023 - 11.2023
- Operated a box truck to ensure timely and safe delivery of goods to various locations.
- Collaborated with warehouse staff to efficiently load and unload cargo.
- Conducted pre-trip and post-trip inspections to ensure the vehicle's safety and compliance with regulations.
- Provided exceptional customer service by communicating effectively with clients during deliveries.
- Resolved delivery issues promptly to maintain customer satisfaction and uphold company reputation.
- Coordinated with dispatch to receive updated delivery instructions and adjust routes as necessary.
- Transported goods to and from specified destinations in accordance with delivery schedules.
- Ensured deliveries were on time by following designated routes and adhering to traffic laws.
- Inspected truck before and after trips, ensuring all safety regulations were followed.
- Followed all safety protocols while driving.
- Handled cash payments from customers for delivery orders.
- Provided excellent customer service throughout the delivery process.
Truck Driver
Western Express, Inc.
Richmond, VA
04.2023 - 05.2023
- Monitored vehicle performance and performed routine maintenance checks to ensure optimal operation and reduce downtime.
- Maintained accurate logs of driving hours, routes, and cargo, ensuring compliance with federal regulations.
- Executed timely and safe transportation of goods across various routes while adhering to all traffic regulations and safety protocols.
- Utilized GPS and route planning software to identify the most efficient paths, reducing fuel consumption and delivery times.
- Assisted in loading and unloading cargo, employing proper lifting techniques to ensure safety and prevent injury.
- Conducted thorough inspections of cargo loads to guarantee safe transport and compliance with regulations.
- Demonstrated safe driving by observing road rules, exercising caution in unfamiliar areas and maintaining vehicle control.
- Inspected truck for defects and safe operating condition before, during and after trips.
- Loaded, balanced and secured product to safely transport goods.
- Logged driving hours and fuel usage data on time to keep reports current.
- Read and interpreted maps to determine vehicle routes.
Warehouse Associate
Amazon
Richmond, VA
08.2021 - 03.2023
- Performed warehouse operations including receiving, inventory management, order fulfillment, and shipping activities.
- Followed standard operating procedures (SOPs) to maintain productivity, quality, and safety standards.
- Conducted inventory and cycle count activities to support inventory accuracy.
- Utilized warehouse management systems and handheld scanning devices to track materials and inventory movement.
- Assisted with onboarding and training new associates on warehouse procedures and safety requirements.
- Maintained a clean, organized, and safety-focused work environment.
Education
Commercial Driving License -
160 Driving Academy
Richmond, United States01.2022
High School Diploma - undefined
Varina Highschool
Richmond, VA01.2018
Skills
- Warehouse Operations
- Quality Control & Inspection
- Safety Compliance
- Process Improvement
- Inventory Management
- Team Training & Mentoring
- Microsoft Office Suite
- Documentation & Recordkeeping
- Logistics Coordination
- Problem Solving
- English & Spanish (Bilingual)
Languages
English - Native
Spanish - Native
Timeline
Customer Sales & Service Rep
Yardworks LLC
02.2024 - Current
Dump Truck Driver
Yardworks LLC
02.2024 - Current
Truck Driver
Produce Source Partners
05.2023 - 11.2023
Truck Driver
Western Express, Inc.
04.2023 - 05.2023
Warehouse Associate
Amazon
08.2021 - 03.2023
High School Diploma - undefined
Varina Highschool
Commercial Driving License -
160 Driving Academy