Dalilah Raheem
Roswell,GA
Summary
Dedicated customer service representative skilled in issue resolution and relationship management. Proven ability to enhance customer satisfaction through effective communication and attention to detail.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Arise Virtual Solutions Inc.
Roswell, MI
04.2022 - 08.2026
- Assisted customers with inquiries and product-related issues.
- Managed customer accounts and resolved service issues efficiently.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Resolved customer complaints promptly and efficiently.
- Handled escalated issues with professionalism and empathy towards customers.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Engaged customers in meaningful conversations to understand their needs. with customers to understand needs, resolve issues and answer product questions.
- Provided clear information on products and services to customers.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Documented customer interactions and updated account records accurately.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Conducted regular follow-up calls with customers after resolving their issues.
- Developed strong customer relationships to encourage repeat business.
Customer Service Representative
American Kidney Services
Atlanta, Ga
01.2019 - 05.2021
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Managed customer accounts and resolved service issues efficiently.
- Assisted customers with inquiries and product-related issues.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided clear information on products and services to customers.
- Handled escalated issues with professionalism and empathy towards customers.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Trained new representatives on customer service protocols and tools.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Collected deposits or payments and arranged for billing.
- Updated databases with new and modified customer data.
Skills
- Customer relationship management
- Account management
- Issue resolution
- Payment processing
- Data entry accuracy
- Attention to detail
- Effective communication
- Active listening
- Conflict management
- Time management
- Stress management
- Customer engagement
Timeline
Customer Service Representative
Arise Virtual Solutions Inc.
04.2022 - 08.2026
Customer Service Representative
American Kidney Services
01.2019 - 05.2021