Dalila Ivania Castellon
Houston
Summary
Dynamic Shift Supervisor with proven expertise in team leadership, effective communication, and conflict resolution. Successfully managed operations and enhanced customer satisfaction during peak times. Strong conflict resolution skills contribute to a positive work environment.
Overview
8
8
years of professional experience
Work History
Barista Shift Supervisor
Starbucks
Houston
04.2022 - Current
- Supervised daily operations, optimizing workflow during busy shifts to enhance service delivery.
- Trained new baristas on beverage preparation and customer service standards.
- Managed inventory levels and restocked supplies, ensuring consistent service readiness.
- Resolved customer complaints in a polite and professional manner.
- Fostered positive team morale by encouraging collaboration and support among staff members.
- Welcomed guests warmly upon entry, ensuring a friendly atmosphere.
Barista
Starbucks
Houston
03.2018 - 02.2022
- Prepared and served a variety of beverages to customers.
- Operated espresso machines and other brewing equipment efficiently.
- Engaged with customers to create memorable experiences.
- Delivered prompt and professional responses to customer inquiries.
- Maintained cleanliness and organization of the coffee station.
- Handled cash transactions accurately at the register.
- Collaborated with team members to streamline service operations.
Education
Some College (No Degree) - Graphic And Digital Design
The Art Institute of Houston
TXSkills
- Inventory management
- Customer relationship management
- Team leadership
- Staff training
- Effective communication
- Attention to detail
- Adaptability to change
- Cleanliness maintenance
- Teamwork
- Staff management
- Positive reinforcement
- Problem solving
Languages
Spanish
Native/ Bilingual
English
Full Professional
Timeline
Barista Shift Supervisor
Starbucks
04.2022 - Current
Barista
Starbucks
03.2018 - 02.2022
Some College (No Degree) - Graphic And Digital Design
The Art Institute of Houston