Dalin Tennant
Wylie,TX
Summary
Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Systems Administrator (L2)
DataCera Inc.
02.2025 - Current
- Attended meetings to deliver status reports to key stakeholders.
- Integrated and updated software products to boost system compatibility.
- Conducted routine and emergency maintenance of assigned data center equipment.
- Monitored networks and network devices to resolve technical problems quickly.
- Resolved issues and escalated problems with knowledgeable support and quality service.
- Implemented and maintained 19 virtual private networks at any given time.
General Manager
Domino's
03.2024 - 03.2025
- Implemented operational strategies and effectively built customer and employee loyalty.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems which increased total sales by 19% for 3 months straight.
Frontend Service Member
Walmart
04.2024 - 11.2024
- Answered customer inquiries by phone or email and responded promptly.
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
Customer Relations Specialist
Spectrum
11.2023 - 01.2024
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Provided accurate information about promotions, customer programs, and products, helping drive high customer retention.
- Analyzed customer feedback and implemented strategies to improve customer experience.
- Made customers aware of current and new programs and services.
- Managed customer relations on ongoing basis to maximize customer retention.
- Created customer support strategies to increase customer retention.
Assistant Manager
Domino's Pizza
10.2021 - 11.2023
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Generated repeat business through exceptional customer service.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
Customer Service Representative
Domino's Pizza
03.2021 - 10.2021
- Responded to customer requests for products, services, and company information.
- Responded proactively and positively to rapid change.
- Increased efficiency and team productivity by promoting operational best practices.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Managed timely and effective replacement of damaged or missing products.
Education
High School Diploma - Busniess Technology
Wylie East High School
Wylie, TX01.2023
Skills
- IT procedure development
- Budget control
- Performance evaluations
- Customer service
- Staff training and development
- Business development
- Business administration
- Personnel development
- Store operations oversight
Accomplishments
- Supervised team of 30-40 staff members at any given time.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
- Recruited 6 successful new managers within one year.
- Exceeded monthly store sales goals 4 months in a row.
- Employee of month for 6 months straight.
- Passed health inspections with 90 points or higher.
- EBITA award for profit increase of 12% for 2 months.
Certification
- Advanced Google Analytics Certification
- Build Chatbots with Python Skill Path
- TestOut PC Pro Certification
- Certified Food Manager
Timeline
Systems Administrator (L2)
DataCera Inc.
02.2025 - Current
Frontend Service Member
Walmart
04.2024 - 11.2024
General Manager
Domino's
03.2024 - 03.2025
Customer Relations Specialist
Spectrum
11.2023 - 01.2024
Assistant Manager
Domino's Pizza
10.2021 - 11.2023
Customer Service Representative
Domino's Pizza
03.2021 - 10.2021
High School Diploma - Busniess Technology
Wylie East High School
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