Aaliyah Thompson
Rochester,NY
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of professional experience
Work History
Corrugate Tech
ABM Industries
Rochester, NY
10.2023 - Current
- Stacked empty pallets in designated areas for reuse or recycling.
- Followed safety protocols when operating the pallet jack, such as wearing protective gear and adhering to speed limits.
- Maintained cleanliness of work area at all times per company regulations.
- Trained new employees on safe and proper pallet jack operation, demonstrating and observing to verify employee readiness.
Mail Operator
IMS Inc.
Rochester, NY
08.2022 - 02.2023
- Responsible for the setup, operation, and troubleshooting of mail sorting machines as well as other types of sorting equipment.
- Calibrated devices to handle various types of mail, including bank statements, checks, and invoices
- Maintained records of all processed mail items, such as date of receipt, type of item, weight, cost.
- Scanned documents into electronic filing system.
Call Center Representative
Continuum
Rochester, NY
12.2019 - 03.2020
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service-related issues.
- Resolved customer complaints in a timely manner to ensure customer satisfaction.
- Provided accurate information regarding products and services
- Maintained detailed records of customer interactions and transactions for future reference.
Education
High School Diploma -
East High School
1801 East Main St, Rochester, NY 1461906-2019
Skills
- Computer Networking
- Hardware troubleshooting
- Machine Learning
- Effective Communication
- Organizational Skills
- HIPAA
- Healthcare regulations
Timeline
Corrugate Tech
ABM Industries
10.2023 - Current
Mail Operator
IMS Inc.
08.2022 - 02.2023
Call Center Representative
Continuum
12.2019 - 03.2020
High School Diploma -
East High School