Summary
Overview
Work History
Education
Skills
Timeline
Generic
Dalisa Rivera

Dalisa Rivera

Riverside,CA

Summary

Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences.

Overview

9
9
years of professional experience

Work History

Customer Service, Merchandise

Home Depot
03.2022 - 01.2023
  • Service
  • Albertsons - Retail Work, customer service, cashier
  • Havana kitchen café -server, barista and prep cook
  • Catering for school events
  • Restaurants experience – Gourmet Italian as line cook
  • Liberty kitchen line cook/
  • Used pallet jacks to move and position merchandise.
  • Remained aware of provider schedules and scope of practice on evolving basis to organize and schedule appropriate care.
  • Responded to customer requests for products, services, and company information.
  • Built end caps and aisle displays to highlight products and support latest promotions.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Used computer programs and registration systems to schedule patients for routine and complex procedures.
  • Answered customer questions regarding store merchandise, department information, and pricing.
  • Updated pricing and signage to complete product displays and educate customers.
  • Created attractive displays to promote items.
  • Removed damaged, out-of-code, not-in-set and discontinued items from displays.
  • Transported merchandise to sales floor and restocked shelves, racks and bins.

Mail Carrier/ Driver

United States Post Office
11.2022 - 04.2023
  • Directly interacted with customers to deliver mail, packages, and ordered goods.
  • Responded to customer inquiries about delivery, forwarding and other postal services quickly to provide quality customer services.
  • Distributed mail on foot to residences and businesses, delivering to approximately Number customers per shift.
  • Inspected truck equipment and supplies and reported problems and safety hazards to supervisors following each shift.

Line Cook

Infineon Technologies
02.2019 - 05.2020
  • Prepared food items such as meats, poultry, and fish for frying purposes.
  • Checked food temperature regularly to verify proper cooking and safety.
  • Produced adequate amounts of mise en place to make meal preparation easier.
  • Baked consistent quality items by accurately mixing, dividing, shaping, and proofing.

Line Cook/ Prep Cook

Gourmet Italian
04.2018 - 02.2019
  • Preserved freshness of food by storing food in designated containers and storage areas within freezer or refrigerator.
  • Received shipments and placed items on proper shelves to restock and organize restaurant pantry.
  • Controlled food cost and waste by selecting and using correct ingredients and amounts.
  • Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.

Line Cook

Sunny Rose Glen
03.2016 - 05.2017
  • Prepared food items such as meats, poultry, and fish for frying purposes.
  • Checked food temperature regularly to verify proper cooking and safety.
  • Produced adequate amounts of mise en place to make meal preparation easier.
  • Baked consistent quality items by accurately mixing, dividing, shaping, and proofing.

Server

Havana Kitchen
07.2014 - 12.2015
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Served food and beverages promptly with focused attention to customer needs.
  • Checked guests' identification before serving alcoholic beverages.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.

Sales Associate

Verizon
01.2014 - 10.2014
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
  • Selected correct products based on customer needs, product specifications and applicable regulations.

Education

High school diploma -

lakeside high school
05.2014

Associate degree - Culinary Arts

Art Institute
Santa Ana, CA
06.2017

Skills

  • Team Goals
  • Customer Satisfaction
  • Laptop and Mobile Device Use
  • Customer Service

Timeline

Mail Carrier/ Driver

United States Post Office
11.2022 - 04.2023

Customer Service, Merchandise

Home Depot
03.2022 - 01.2023

Line Cook

Infineon Technologies
02.2019 - 05.2020

Line Cook/ Prep Cook

Gourmet Italian
04.2018 - 02.2019

Line Cook

Sunny Rose Glen
03.2016 - 05.2017

Server

Havana Kitchen
07.2014 - 12.2015

Sales Associate

Verizon
01.2014 - 10.2014

High school diploma -

lakeside high school

Associate degree - Culinary Arts

Art Institute
Dalisa Rivera