Dalissa Gonzalez
Laredo
Summary
Dependable and results-driven professional with a strong work ethic and exceptional adaptability, consistently achieving success in fast-paced environments. Recognized for quick learning and effective communication skills that foster collaboration and understanding among team members. Committed to delivering high-quality support, ensuring both individual and organizational goals are met with precision and efficiency. Proven track record of thriving under pressure while maintaining a focus on excellence and continuous improvement.
Overview
8
8
years of professional experience
Work History
Volunteer Support Specialist
Girl Scouts of Greater South Texas
Laredo, US, United States
07.2025 - Current
- Serve as the primary liaison for GSGST volunteers, delivering timely and professional support through phone, email, and virtual channels. Coordinate ongoing resources, tools, and assistance for both new and existing volunteers from recruiting through active engagement.
- Maintain accurate records of volunteer training and certifications in compliance with GSGST and GSUSA standards. Collaborate with Service Unit teams to offer coaching, guidance, and operational support aligned with council objectives.
- Review, process, and manage volunteer applications and documentation in accordance with council procedures. Provide support to volunteers and Service Unit leaders in resolving challenges and conflicts, ensuring a positive and productive volunteer experience.
- Develop and deliver proactive communications—both individual and group—to keep volunteers informed, engaged, and aligned with GSGST initiatives. Support council-wide, regional, and program-specific events and initiatives across the organization’s service area.
- Create, update, and maintain training materials and resources for volunteers and Service Unit teams. Enhance learning experiences by selecting effective instructional methods and producing manuals, job aids, and training content.
- Ensure compliance with GSGST financial policies, including oversight of troop and Service Unit fundraising activities and annual financial reporting. Recruit, select, appoint, and supervise Service Unit volunteers to build strong and effective support teams within assigned regions.
- Monitor adherence to GSUSA and GSGST policies across all troops and Service Units. Partner with cross-functional teams to deliver consistent, practical support to troop leaders. Stay current on training opportunities, the National Program Portfolio, council programming, and product initiatives to provide informed and relevant guidance.
Sales Representative
Monarch Trophy Studio
San Antonio, Tx
05.2023 - 06.2025
- Provide excellent customer service, assisting customers with their inquiries and ensuring satisfaction.
- Process orders accurately and efficiently, utilizing the computer systems.
- Maintain regular contact with customers, providing updates on order status and addressing any concerns or issues.
- Handle administrative tasks such as filing, data entry, and organizing paperwork.
- Ensure accurate record-keeping and documentation of customer interactions and transactions.
- Collaborate with team members to resolve customer complaints or escalations.
- Assisted HR by translating conversations in regards to hiring of seasonal associates.
- Built rapport with business owners across San Antonio and handled important accounts.
- Assisted in online orders through Etsy and Ebay.
- Assisted in production, with creating trophies/medals/plaques, etc.
Retail Associate
Ross #2415
San Antonio, Tx
06.2022 - 08.2024
- Understands that safety is the number one priority and practices safe behaviors in everything we do.
- Maintains a high level of awareness on the sales floor to create a safe and secure shopping environment for everyone.
- Treats all Customers and Associates with respect and courtesy; is friendly and professional at all times.
- Assists Customers in any way necessary - is register-trained, assists Customers with merchandise, and answers Customer questions in a polite and knowledgeable manner.
- Provides prompt and efficient responses to Customers at all times.
- Represents and supports the Company brand at all times.
- Performs daily assigned sizing and recovery per company best practice to ensure a neat, clean and organized store that is well-maintained and efficiently merchandised to standards.
- Expedites newly received merchandise receipts to the sales floor with a sense of urgency, merchandising all items per company best practice to the monthly presentation guidelines and maintaining merchandise/brand name familiarity within departments to assist Customers.
- Demonstrates integrity and honesty in all interactions with Associates and Customers. Safeguards confidential information, cash and credit card information, and merchandise.
- Follows all policies and procedures concerning cash, check, charge card and refund transactions, voids and offline procedures; Maintains a high level of awareness and accuracy when handling bankable tenders.
- Demonstrates a sense of urgency to efficiently perform their role.
- Maximizes productivity by executing all Store best practices and minimizing steps and touches in their work flow.
- Followed inventory management and loss prevention policies to minimize shrink in store.
- Communicated pleasantly and professionally when answering phones, two-way radio calls and making announcements over the PA system.
- Balanced and assigned tills, processed store deposits, released deposits to Brinks.
- Delivered feedback to associates regarding their performance and gave tips on what could be done to improve.
- Led team safety meetings.
Bank Sales and Contact Center Representative
USAA
San Antonio, Tx
11.2021 - 03.2022
- Handled inbound member calls in a fast-paced contact center environment.
- Used effective communication, probing questions and critical thinking skills to identify member needs and provide relevant solutions which may include offering banking products.
- Efficiently navigate multiple systems and programs while maintaining an engaging member interaction that may occur across multiple channels.
- Develop banking product knowledge to attract new members and expand relationships with current members through product acquisition.
- Advise and educate members on available USAA digital tools and resources to improve the user experience.
- Provide outstanding member service by demonstrating empathy, active listening, and professionalism.
- Apply strong time and call management skills in assisting members with banking needs.
- Embrace continuous improvement and development through coaching and collaboration with manager and team members.
Team Member
Target #2112
Laredo, Tx
10.2018 - 03.2020
- Contributed to team success by completing jobs quickly and accurately.
- Continuously checked products for quality assurance according to strict guidelines.
- Worked scheduled shifts and remained available to work during coworker absences, holidays and busy periods.
- Keep work areas clean, organized and safe to promote efficiency and team safety.
- Sought out ways to go above and beyond job requirements.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
- Maintained a productive, efficient approach to all tasks.
- Developed strong cooperative relationships with coworkers and managers.
- Trained new team members by relaying information on company procedures and safety requirements.
- Resolved issues quickly to maintain productivity goals.
- Created seasonal displays to showcase new and promotional merchandise.
- Maintained order accuracy and customer satisfaction by double-checking packing labels while packaging products.
- Operated register to process payments and collect cash payment for order totals.
- Learned all required tasks quickly to maximize performance.
- Followed inventory management and loss prevention policies to minimize shrink in store.
- Communicated pleasantly and professionally when answering phones, two-way radio calls and making announcements over the PA system.
- Maintained general knowledge of departments to help customers quickly locate products and merchandise.
- Organized and recovered shelves, put away returns and cleaned spills and messes to maintain high standards throughout the sales floor.
- Maintained a guest-friendly environment to drive sales, repeat business and service.
- Assisted customers with merchandise by answering product related questions to guide customers through their purchases.
- Interacted positively with team members and customers to promote commitment to organization's vision and values.
- Followed planogram to move products from delivery truck to sales floor and stock shelves accurately.
- Used computer and point of sale system.
- Used general knowledge to process transactions, perform product lookups and verify inventory availability.
Office Billing Clerk
Law Office of Melissa Saldana
Laredo, Tx
01.2018 - 08.2018
- Managed accounts and client records of clients, observing confidentiality and extreme discretion.
- Handled office scheduling and made notes for deadlines, motions and other important dates.
- Filed court documents and legal pleadings with the court clerk on behalf of attorneys.
- Maintained complex files for short sales, foreclosures and traditional real estate transactions.
- Completed electronic filings, initiated billing statements and managed firm administrative matters.
- Reviewed, edited and proofread legislation drafts for proper grammar, spelling, punctuation and formatting.
- Analyzed client balance sheets for auditing purposes.
- Completed document revisions, court document filings, travel arrangements and client billing.
- Interviewed and prepared intake sheets for clients in Spanish and English.
- Managed check requests, expense reimbursement requests, invoices and accounts payable and receivable information.
- Produced and filed various legal documents and electronically preserved updated case record system.
- Transcribed information from typed or handwritten notes, shorthand or dictation and confirmed accuracy and correct formatting of documents.
- Communicate professionally with clients, colleagues and legal partnership verbally and in writing.
Education
No Degree - Cybersecurity
University of Texas At San Antonio
USA01.2024
Bachelor's Degree - Criminal Justice Major with a Minor in Psychology
Texas A&M International University
Laredo, Tx, USA01.2016
High School Diploma - undefined
Dr Leo G Cigarroa High School & Sabas Perez Engineering and Technology Magnet School
Laredo, Tx, USA01.2016
Skills
- SalesForce
- Looker
- JotForms
- GSConnect
- GSLearn
- Canva
- KeyStroke
- AutoCAD
- Microsoft Proficiency
- 10Key
- Typing: 97 WPM
- Filing
- Community Engagement
- Adaptability
- Reporting and Documentation
- Time Management
- Active Listening
- Event Planning
- Compliance Monitoring
- Problem Solving
- Relationship Building
- Record Keeping
- Data Management
- Training Development
- Customer service
- Remote support
Languages
English - Native
Spanish - Native
Timeline
Volunteer Support Specialist
Girl Scouts of Greater South Texas
07.2025 - Current
Sales Representative
Monarch Trophy Studio
05.2023 - 06.2025
Retail Associate
Ross #2415
06.2022 - 08.2024
Bank Sales and Contact Center Representative
USAA
11.2021 - 03.2022
Team Member
Target #2112
10.2018 - 03.2020
Office Billing Clerk
Law Office of Melissa Saldana
01.2018 - 08.2018
Bachelor's Degree - Criminal Justice Major with a Minor in Psychology
Texas A&M International University
High School Diploma - undefined
Dr Leo G Cigarroa High School & Sabas Perez Engineering and Technology Magnet School
No Degree - Cybersecurity
University of Texas At San Antonio