Summary
Overview
Work History
Education
Skills
Languages
Timeline
Manager

Dalky Marcellus

01830,MA

Summary

Dynamic manager with a proven track record at Amazon, excelling in team leadership and customer service. Enhanced operational efficiency through strategic planning and process improvements, achieving significant cost reductions. Committed to fostering a collaborative culture, mentoring staff, and driving high-quality service delivery while maintaining strong relationships with customers and suppliers.

Overview

2
2
years of professional experience

Work History

Manager

Amazon
09.2023 - 04.2025
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Cross-trained existing employees to maximize team agility and performance.
  • Controlled costs to keep business operating within budget and increase profits.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Improved safety procedures to create safe working conditions for workers.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Reduced operational costs through comprehensive process improvement initiatives and resource management.

Education

Bachelor Of Administration - Business Administration

University Roi Henry Christoph
Haiti
06.2022

Skills

  • Customer service
  • Team leadership
  • Time management
  • Decision-making
  • Verbal and written communication
  • Strategic planning
  • Project management
  • Project planning
  • Staff development
  • Business administration
  • Marketing

Languages

English
Native or Bilingual
French
Native or Bilingual
Creole
Native or Bilingual
Spanish
Limited Working

Timeline

Manager

Amazon
09.2023 - 04.2025

Bachelor Of Administration - Business Administration

University Roi Henry Christoph

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