Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Dallana Gonzalez

Hollywood

Summary

Dynamic professional with a proven track record at Hard Rock Casino, enhancing operational efficiency and customer service. Expert in staff supervision and conflict resolution, I've innovated processes and ensured compliance with gaming regulations. My approach has significantly improved productivity and guest satisfaction, showcasing my ability to lead and make impactful decisions.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Acting Table Games Supervisor

Hard Rock Casino
10.2018 - Current
  • Increased productivity by implementing time-saving procedures for opening/closing tables and completing necessary paperwork accurately.
  • Developed innovative solutions for common operational challenges, enhancing overall efficiency within the department.
  • Ensured compliance with state gaming regulations through vigilant observation of table games and staff performance.
  • Managed disputes diplomatically, ensuring fair resolutions while maintaining a positive atmosphere for all guests.

Card Dealer

Seminole Classic Casino
05.2015 - 10.2018
  • Contributed to the success of promotional events by actively promoting them to customers and assisting with implementation.
  • Continuously updated knowledge on various card games, staying current on industry trends and best practices.
  • Authorized credit and comps in accordance with established policies.
  • Dealt cards according to gaming standard procedures.
  • Collaborated with floor supervisors to address any issues or concerns related to gameplay or guest behavior.
  • Developed strong rapport with guests by providing exceptional service and engaging in friendly conversation.

Cashier

Hard Rock Casino
02.2011 - 05.2015


  • Welcomed customers and helped determine their needs.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Built relationships with customers to encourage repeat business.
  • Handled multiple cash transactions like: chip exchange, markets, credit lines marker payments, and credit and debit card transactions.

Education

GED -

Hollywood Hills High School
Hollywood, FL
03-2007

Skills

  • Staff supervision
  • Customer service
  • Operational efficiency
  • Conflict resolution
  • Decision-making
  • Time management

Certification

Notary Public

Languages

Spanish
English

Timeline

Acting Table Games Supervisor

Hard Rock Casino
10.2018 - Current

Card Dealer

Seminole Classic Casino
05.2015 - 10.2018

Cashier

Hard Rock Casino
02.2011 - 05.2015

GED -

Hollywood Hills High School

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Dallana Gonzalez