Tracey Ealy
North Las Vegas,NV
Summary
Seasoned Table Games Pit Manager known for highly productive and efficient task completion. Possess comprehensive understanding of casino operations, game rules enforcement, and customer service excellence. Specialized skills include team leadership, conflict resolution, and regulatory compliance. Excel in communication, problem-solving, and decision-making, ensuring smooth operation of table games area and optimal guest experience.
Overview
27
27
years of professional experience
Work History
Table Games Pit Manager
Cosmopolitan Of Las Vegas
Las Vegas, Nevada
09.2013 - Current
- Conducted training for new dealers in accordance with departmental policies and standards.
- Reviewed applications from potential employees prior to hiring decisions being made.
- Organized special events such as tournaments or charity fundraisers.
- Implemented operational changes as needed to increase efficiency or profitability.
- Resolved guest complaints quickly and efficiently while maintaining a positive attitude.
- Analyzed financial data related to Table Games such as win and loss ratios and trends in betting patterns.
- Responded promptly to emergency situations involving players or personnel.
- Maintained accurate records of pit activity including revenue, expenses, comps and tips.
- Coordinated and supervised the daily activities of table games staff.
- Managed player rating system including tracking play history and issuing complimentary services when appropriate.
- Performed regular audits of chip inventory levels at each table game station.
- Ensured that all guests were provided with an enjoyable gaming experience by enforcing game rules, resolving disputes and providing customer service.
- Monitored gaming operations to ensure compliance with established rules, regulations and procedures.
- Managed table games personnel by handling scheduling, task delegation and employee relations.
- Established work schedules and station arrangements for daily shifts.
- Explained game rules, betting limits, and house policies.
- Acquired in-depth knowledge of table games, rules and strategies.
Table Games Dealer
Bellagio Hotel and Casino
Las Vegas, NV
10.1998 - 10.2010
- Cashed in chips for players who wished to leave the table game area.
- Maintained knowledge of game rules and regulations to ensure compliance with gaming laws.
- Demonstrated proper shuffling techniques for each game dealt.
- Verified patron identification to confirm legal age for gambling activities.
- Collected losing bets and paid out winnings promptly and accurately.
- Dealt table games such as Blackjack, Baccarat, and Roulette professionally and accurately.
Skills
- Employee training
- Financial analysis
- Regulatory compliance
- Operational management
- Conflict resolution
- Customer service
- Staff supervision
- Scheduling management
- Performance evaluation
- Player rating management
- Professionalism and ethics
- Shift scheduling
- Guest relations
- Gaming regulation compliance
- Player rating evaluation
- Staff training and development
- Game rule enforcement
- Table games supervision
- Strong leadership
- Team building
Timeline
Table Games Pit Manager
Cosmopolitan Of Las Vegas
09.2013 - Current
Table Games Dealer
Bellagio Hotel and Casino
10.1998 - 10.2010