Skyy Yankton
Sioux Falls,SD
Summary
Results-oriented gaming professional with a proven track record in boosting productivity and operational efficiency. Demonstrated expertise in game management, customer relations, and cash handling ensures streamlined processes and exceptional guest experiences. Strong skills in communication, problem-solving, and adaptability contribute to a high-performing gaming environment, with a commitment to advancing operational excellence.
Overview
19
19
years of professional experience
Work History
Dual Rate Table Games Dealer
Royal River Casino & Hotel
Flandreau, SD
03.2024 - Current
- Provided friendly customer service to guests in the casino environment, including taking bets and payouts.
- Reported any suspicious activities to supervisor immediately.
- Monitored behavior of players while dealing cards in various games, observing individuals for possible cheating.
- Communicated with supervisors and managers about suspicious or unruly behavior from patrons.
- Assisted in closing out tables at end of shift as needed.
- Communicated effectively with other staff members, supervisors, customers.
- Provided training and guidance to new dealers on procedures and policies.
Table Games Supervisor
Choctaw Casino & Resort
Durant, OK
11.2023 - 04.2024
- Maintained a friendly atmosphere on the casino floor by engaging with customers positively.
- Ensured proper table game operations by supervising dealers, observing the play of games, and monitoring gaming activities.
- Monitored table game operations for compliance with applicable laws, regulations, policies and procedures.
- Supervised staff performance including coaching, mentoring and providing feedback as needed.
- Balanced staffing by moving dealers between games and reorganizing flow to cover each table.
- Analyzed reports related to gaming activity such as win and loss statements, revenue reports.
- Kept all games in compliance with casino and gaming standards.
- Investigated discrepancies in paperwork or cash handling procedures during audits.
Table Games Dealer
Royal River Casino & Hotel
Flandreau, SD
03.2022 - 11.2023
- Maintain a high level of professionalism and customer service while dealing various table games to ensure an enjoyable and fair gaming experience for patrons at Royal River Casino
- Provide excellent customer service to ensure a positive experience for casino guests and encourage them to return
- Accurately calculate and distribute winnings to patrons based on the outcomes of the table games, ensuring fairness and accuracy in all transactions
Dual Rate Dealer / Supervisor
Treasure Island Resort and Casino
Welch, MN
03.2020 - 03.2022
- Monitored table game activities, ensuring top-quality customer service
- Managed game pacing, table limits, and ensured accurate payouts
- Assisted in developing dealer training materials and protocols
- Oversee the scheduling of dealer shifts to ensure adequate coverage during peak times and special events
- Ensure compliance with all gaming regulations and company policies to maintain a secure and fair gaming environment
Table Games Dealer
Grand Falls Casino Resort
Larchwood, IA
04.2019 - 03.2020
- Performed functional game duties quickly by efficiently handling money and chips.
- Fostered an entertaining environment by engaging guests in conversation.
- Maintained enjoyable environment by entertaining and engaging players at tables.
- Explained rules, took bets and delivered payouts to facilitate movement of games.
- Answered questions from patrons regarding house rules or gaming regulations.
- Provided friendly customer service to guests at the casino table games area.
- Adhered to established policies and procedures while dealing at tables.
Table Games Supervisor/Manager
Rosebud Casino
Valentine, NE
08.2016 - 04.2019
- Develop strategies to increase table game revenue through promotions and player retention programs
- Implement training programs to ensure all table game employees are knowledgeable and skilled in their roles
- Collaborate with the marketing team to develop and execute promotional campaigns to attract new players to the casino's table games
- Analyze data on table game revenue and player behavior to identify trends and opportunities for improvement
- Manage the table game budget and optimize resources to maximize revenue and minimize expenses
- Conduct regular performance evaluations for table game employees to identify areas for improvement and provide feedback and coaching to help them meet their goals
- Collaborate with other departments to ensure the smooth operation of the table games area, including the coordination of staffing needs, equipment maintenance, and compliance with regulatory requirements
Table Games Dealer
Rosebud Casino
Valentine, USA
04.2015 - 08.2016
- Demonstrate exceptional customer service skills by ensuring a positive and enjoyable gaming experience for all casino guests
- Ensure accurate and efficient payouts to players by accurately calculating winnings and distributing chips and money
- Maintain an accurate and organized chip bank to ensure smooth gameplay and minimize disruptions
- Effectively communicate with players and provide them with information about the various table games and their rules
- Provide excellent knowledge of basic math skills to accurately calculate winnings and payouts for players
Ammunition Technician / Explosive Ordnance Disposal
United States Marine Corps
Camp Pendleton, USA
09.2006 - 09.2010
- Conduct thorough inspections of ammunition and explosive ordnance to ensure compliance with safety protocols and procedures
- Conduct regular inventory inspections of ammunition and explosive ordnance to ensure accuracy and compliance with regulations
- Ensure proper handling and disposal of hazardous materials in accordance with environmental regulations and guidelines
- Train and supervise junior ammunition technicians and explosive ordnance disposal personnel to ensure proper handling and disposal techniques
- Identify and report potential hazards or security risks related to ammunition and explosive ordnance to ensure a safe working environment
Education
AS - Computer Science
Sinte Gleska University
Mission, SD06.2016
AB - Business Management
United Tribes Technical College
Bismarck, ND12.2013
HS Diploma -
Sherman Indian High School
Riverside, CA06.2005
Skills
- Table games operations
- Game rules explanation
- Customer service
- Casino Policy Adherence
- Payout accuracy
- Staff supervision
- Compliance monitoring
- Training and development
Timeline
Dual Rate Table Games Dealer
Royal River Casino & Hotel
03.2024 - Current
Table Games Supervisor
Choctaw Casino & Resort
11.2023 - 04.2024
Table Games Dealer
Royal River Casino & Hotel
03.2022 - 11.2023
Dual Rate Dealer / Supervisor
Treasure Island Resort and Casino
03.2020 - 03.2022
Table Games Dealer
Grand Falls Casino Resort
04.2019 - 03.2020
Table Games Supervisor/Manager
Rosebud Casino
08.2016 - 04.2019
Table Games Dealer
Rosebud Casino
04.2015 - 08.2016
Ammunition Technician / Explosive Ordnance Disposal
United States Marine Corps
09.2006 - 09.2010
AS - Computer Science
Sinte Gleska University
AB - Business Management
United Tribes Technical College
HS Diploma -
Sherman Indian High School
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