LaNell Branco
LAS VEGAS,NV
Summary
Dynamic and results-driven professional with extensive experience in the gaming and retail sectors, including a role at Boyd Gaming. Proven expertise in money handling and exceptional customer service, fostering engaging environments that enhance guest experiences. A collaborative team player adept at quick decision-making and operational efficiency, committed to achieving organizational goals.
Overview
33
33
years of professional experience
Work History
Dual Rate Table Games Dealer
Boyd Gaming
North Las Vegas, NV
06.2016 - Current
- Dealt various table games, ensuring compliance with gaming regulations and house rules.
- Provided exceptional customer service, fostering a welcoming atmosphere for players.
- Managed cash transactions accurately, maintaining integrity in financial exchanges.
- Monitored game flow, adapting to player needs while ensuring efficient gameplay.
Sales Associate
Dillard's Department Store
Las Vegas, NV
12.2005 - 09.2016
- Assisted customers in product selection, enhancing overall shopping experience.
- Maintained visual merchandising standards to attract customer attention and drive sales.
- Processed transactions efficiently using point-of-sale systems, ensuring accuracy and speed.
- Collaborated with team members to achieve store goals and improve customer service practices.
Floor Supervisor
Eldorado Resort Casino
Shreveport, LA
12.2000 - 12.2005
- Supervised daily operations, ensuring compliance with safety and gaming regulations.
- Trained and mentored team members on customer service standards and operational procedures.
- Coordinated schedule adjustments to optimize staffing levels during peak hours.
- Implemented process improvements, enhancing efficiency in floor operations and guest experience.
Dealer/dual Rate Supervisor
Horseshoe Casino
Bossier City, LA
05.1993 - 12.2000
- Dealt a variety of table games, ensuring compliance with gaming regulations and policies.
- Maintained accurate records of game transactions and player activity throughout shifts.
- Provided exceptional customer service, enhancing guest experience and promoting repeat visits.
- Monitored gameplay for irregularities, addressing issues promptly to maintain fair play standards.
Education
High School Diploma - General Studies
Island High School
Alameda, CA05-1987
Skills
Money handling expertise
Quick decision making
Team player attitude
Exceptional customer service
Flexible schedule
Run table games
Excellent customer service
Timeline
Dual Rate Table Games Dealer
Boyd Gaming
06.2016 - Current
Sales Associate
Dillard's Department Store
12.2005 - 09.2016
Floor Supervisor
Eldorado Resort Casino
12.2000 - 12.2005
Dealer/dual Rate Supervisor
Horseshoe Casino
05.1993 - 12.2000
High School Diploma - General Studies
Island High School