Dallas Craig
Theodore,AL
Summary
Proven Parts & Sales Manager with expertise in customer relationship management and operational efficiency. Achieved top sales performance through effective team leadership and inventory management, enhancing customer satisfaction and optimizing workflows in a fast-paced environment.
Overview
17
17
years of professional experience
Work History
Parts & Sales Manager
Athens Power Pro
Athens, GA
03.2018 - 05.2026
- Executed store opening and closing procedures to ensure operational readiness.
- Achieved high operational efficiency in a fast-paced repair facility dedicated to automotive, trailer, tractor, and heavy equipment repairs, along with small engine repairs.
- Delivered quality repairs on equipment such as zero-turn mowers, push mowers, generators, inverters, pressure washers & handheld power tools.
- Managed inventory levels and optimized supply chain processes for improved efficiency.
- Trained and mentored sales team on product knowledge and customer service best practices.
- Assisted in procuring replacement parts for technician repair orders from various vendors including Stihl, Exmark, Mahindra & Roxor. Supported parts ordering through multiple aftermarket sources like Rotary, RBI, and Gardner.
- Monitored and recorded production hours for each technician and all employee hours for payroll processing.
- Managed customer interactions by delivering timely estimates for equipment repairs & notified them upon completion for pickup.
- Oversaw auto repair scheduling, ensuring customers received accurate estimates & updates upon job completion.
- Achieved top salesperson status for Exmark zero-turn mowers through effective customer engagement. Oversaw customer support for online and phone parts orders, enhancing service quality.
- Ranked as the top performer in serialized unit sales within the showroom, contributing to overall team success.
Established a loyal customer base, with numerous clients choosing to exclusively engage with my services for their purchases. - Managed social media platforms to promote Stihl and Exmark deals and rebates.
- Supported business growth during slow periods by offering promotions on automotive and trailer repair services.
Assisted in coordinating sales initiatives for pre-owned vehicles and equipment listings.
Traveling Interior Decorator Assistant
That Girl & Co Decor
Wilmington, NC
08.2009 - 11.2016
- Oversaw the design, furniture selection& decor of model homes for Clayton Homes, traveling from Delmar, DE to New Orleans, LA across the East Coast.
- Designed and executed custom interior layouts tailored to client preferences.
- Collaborated with contractors and vendors to ensure project alignment and quality standards.
- Curated materials, furnishings, and color palettes to enhance overall aesthetic appeal while staying within our given budget.
- Provided expert advice on space utilization and design trends for optimal functionality.
Education
Massage Therapy - Anatomy & Physiology
Medical Arts School
Raleigh, NCSkills
- Strong customer relationship management
- Operational efficiency
- Inventory management
- Task prioritization
- Ordering parts
- POS systems operations
- Team leadership
- Multitasking Abilities
- Reliability
- Adaptability
- Warehouse management
- Task delegation
Timeline
Parts & Sales Manager
Athens Power Pro
03.2018 - 05.2026
Traveling Interior Decorator Assistant
That Girl & Co Decor
08.2009 - 11.2016
Massage Therapy - Anatomy & Physiology
Medical Arts School