Summary
Overview
Work History
Education
Skills
Timeline
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Dallas Hicks

Corpus Christi

Summary

Experienced retail leader with a proven track record of managing high-performing teams, driving sales growth, and optimizing daily operations in fast-paced environments. Skilled in team development, inventory management, and customer experience improvement, with a strong focus on efficiency and profitability. Known for resolving challenges quickly, improving workflows, and leading by example to achieve business goals.

Overview

14
14
years of professional experience

Work History

Department Lead

HEB Grocery Store
Corpus Christi
10.2024 - Current

Skilled in team supervision, sales performance, and day-to-day operations in fast-paced environments. Proven ability to lead teams, improve customer satisfaction, and support business goals through strong communication and problem-solving. teams, improve customer satisfaction, and support business goals through strong communication and problem-solving.

Assistant Store Manager

EZCorp
Corpus Christi
02.2014 - 10.2018
  • Assisted in managing daily store operations and employee scheduling.
  • Trained new staff on customer service and sales techniques.
  • Monitored inventory levels and ordered merchandise as needed.
  • Assisted in driving sales by promoting products, negotiating with customers, and maximizing revenue opportunities
  • Resolved customer concerns professionally, maintaining positive relationships and repeat business
  • Assisted with cash handling, financial transactions, and end-of-day balancing

Assistant Store Manager

Hancockfabrics
Corpus Christi
08.2013 - 02.2014
  • Assisted in managing daily store operations and employee scheduling.
  • Trained new staff on customer service and sales techniques.
  • Implemented visual merchandising standards to enhance product displays.
  • Managed daily product check-in and inventory reconciliation
  • Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.

Department Manager

Melrose
Corpus Christi
07.2012 - 08.2013
  • Visual Merchandising & Inventory Control
  • Implemented in-store marketing campaigns through strategic signage placement aligned with weekly advertisements
  • Maintained organized inventory systems to support efficient merchandising and replenishment
  • Collaborated with leadership to enhance product visibility and optimize store layout

Education

Ray High School
Corpus Christi, Tx

Skills

  • Team Leadership & Supervision
  • Customer Service & Conflict Resolution
  • Sales & Upselling Techniques
  • Inventory Management
  • Cash Handling & POS Systems
  • Communication & Interpersonal Skills
  • Problem Solving
  • Time Management
  • Policy & Procedure Compliance
  • Focused attention to detail
  • Strategic planning

Timeline

Department Lead

HEB Grocery Store
10.2024 - Current

Assistant Store Manager

EZCorp
02.2014 - 10.2018

Assistant Store Manager

Hancockfabrics
08.2013 - 02.2014

Department Manager

Melrose
07.2012 - 08.2013

Ray High School
Dallas Hicks