Dallas McKinney
Tyler,TX
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
8
8
years of professional experience
Work History
Instacart Shopper
Instacart
Tyler, TX
08.2021 - Current
- Increased customer satisfaction by providing timely and efficient grocery shopping services.
- Maintained high levels of accuracy in fulfilling orders, ensuring a positive customer experience.
- Assisted customers with special requests by locating hard-to-find items or making appropriate substitutions.
- Adhered to strict quality standards, carefully selecting fresh produce and checking expiration dates on perishable items.
Customer Service Representative
Optimum
Tyler, TX
03.2018 - 08.2021
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Eligibility Specialist
Maximus
Athens, TX
10.2017 - 02.2018
- Enhanced client satisfaction by providing timely and accurate eligibility determination for various assistance programs.
- Streamlined application process for clients by implementing efficient case management techniques, improving overall service.
- Collaborated with multidisciplinary teams to ensure comprehensive support for clients in need of assistance.
- Reduced errors in eligibility determinations by maintaining thorough knowledge of program guidelines and regulations.
- Maintained detailed records of client interactions, ensuring accuracy and confidentiality of sensitive information.
CAP 2 Associate
Walmart
Athens, TX
06.2016 - 10.2017
- Improved customer satisfaction by consistently maintaining a clean and organized sales floor.
- Enhanced store efficiency by accurately stocking shelves and managing inventory levels.
- Reduced instances of out-of-stock items by diligently monitoring product availability and promptly replenishing merchandise.
- Ensured timely completion of tasks by effectively prioritizing workload and collaborating with team members.
- Assisted in loss prevention efforts by identifying potential theft risks and following proper protocols for addressing them.
Education
High School Diploma -
Eustace High School
Eustace, TX05.2014
Skills
- Information Security
- Product Knowledge
- Account Updating
- Call Center Operations
- Follow-Up Skills
- Product Promotion
- Active Listening
- Customer Service
- Computer Proficiency
Languages
English
Native or Bilingual
Timeline
Instacart Shopper
Instacart
08.2021 - Current
Customer Service Representative
Optimum
03.2018 - 08.2021
Eligibility Specialist
Maximus
10.2017 - 02.2018
CAP 2 Associate
Walmart
06.2016 - 10.2017
High School Diploma -
Eustace High School