ALICIA AGUIRRE
UPLAND,CA
Summary
Enthusiastic Personal Shopper recognized for consistent order accuracy, outstanding customer service and development of brand loyalty. Fast worker focused on delivering excellent service for in-store pick up customers and home delivery. Comfortable using technology tools such as mobile applications, scanners and GPS to complete orders.
Overview
11
11
years of professional experience
Work History
Instacart Shopper
Instacart
05.2021 - Current
- Loaded and unloaded orders at customer's homes or locations.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Delivered items to customers on desired schedules by managing time efficiently and planning effective routes.
- Consulted with customers on food selections and custom order requests.
- Noted customer special requests, preferences, and favorite products in CRM to enhance service and build brand loyalty.
- Communicated with vendors to stay informed of new products and stock availability.
- Picked and packed order items.
- Followed orders precisely for correct items, sizes and quantities.
Salesman
Self Employed Services
07.2019 - Current
- Increased sales by offering advice on purchases and promoting additional products.
- Promoted and up-sold products and services to meet needs of customers.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Upheld high standards of customer service by promoting and upselling new products and services.
Cleaner Helper
Self-employeed
05.2022 - 08.2022
- Removed trash, debris and other waste materials from premises.
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
- Confirmed all cleaning tools and equipment were stored properly after use.
- Emptied trashcans and transported waste to collection areas.
- Ordered and stocked cleaning supplies based on current workload and upcoming jobs.
- Used vacuum and shampooers to clean carpeted areas in offices, lobbies and corridors.
- Maintained optimal supply levels to meet daily and special cleaning needs.
Data Entry Assistant
Graphsolgroup
08.2012 - 12.2012
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
- Updated and maintained customer information, documents and records.
Education
MIcrosoft Office Certificate Program
Chaffey Adult School
Ontario, CA05.2023
English-as-a-Second-Language Education
Chaffey Adult School
Ontario, CA05.2022
High School Diploma -
Colegio De Bachilleres Del Estado De Baja Californ
Tijuan, Mexico07.2006
Small Business Administration And Management
Colegio De Bachilleres Del Estado De Baja Californ
Tijuana, Mexico07.2006
Skills
- Team Goals
- Cash Counting
- Customer Presentations
- Monitor Security
- Verbal and Written Communication
- Mobile Ordering Understanding
- Food Allergies
- Personal Shopping
- Bank Deposits
- Information Management
- Hygiene Standards
- Daily Logs
- Serve Customers
- Food Handling Standards
- Product Knowledge
- Information Updates
- Bagging Items
- Delivery Procedures
- Assisted Staff when needed
Accomplishments
- I like team working.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Reading.
My type of reading is about comedy and some times fiction, action or mystery.
And it is a way pf improvising my English, which is my second language.
Additional Information
I like working with children. Whenever there is an opportunity at school I have volunteered to help the teachers.
I have a girl who receives speech therapy and that is my motivation to get into the field of education.
And get to have the necessary education to work in this area of speech therapy.
That is why I would like to work in this area to begin with.
Languages
Spanish
Native or Bilingual
Timeline
Cleaner Helper
Self-employeed
05.2022 - 08.2022
Instacart Shopper
Instacart
05.2021 - Current
Salesman
Self Employed Services
07.2019 - Current
Data Entry Assistant
Graphsolgroup
08.2012 - 12.2012
MIcrosoft Office Certificate Program
Chaffey Adult School
English-as-a-Second-Language Education
Chaffey Adult School
High School Diploma -
Colegio De Bachilleres Del Estado De Baja Californ
Small Business Administration And Management
Colegio De Bachilleres Del Estado De Baja Californ