Dallas McNair
Atlanta,GA
Summary
Strategic Hospitality Executive with extensive experience in multi-property operations and outlet management, specializing in optimizing profitability and guest satisfaction through effective leadership and innovative service strategies. Proven track record in team building and service recovery. Ready to leverage expertise in operations management to drive growth and excellence in a new executive role.
Overview
17
17
years of professional experience
Work History
Multi-Unit Food & Beverage Manager
Resorts World Catskills
2026.04 - Current
- Oversaw daily operations across multiple units, ensuring adherence to company standards and policies.
- Developed and implemented operational strategies to enhance efficiency and guest satisfaction.
- Coordinated staff training programs, fostering team development and improving service quality.
- Implemented best practices in inventory management, reducing waste and ensuring product availability.
Sr. Food & Beverage Manager
The Ritz Carlton
2025.11 - 2026.04
- Led multi-outlet Food & Beverage operations with direct accountability for Forbes Travel Guide Four-Star certification, AAA standards, and Ritz-Carlton Gold Standards, sustaining luxury compliance in high-volume, high-visibility environments.
- Drove a culture of luxury service excellence, elevating guest experience through precision service, anticipatory hospitality, and discreet VIP handling while maintaining Forbes-level compliance in high-volume environments.
- Prepared teams for Forbes and AAA evaluations, leading internal readiness audits, service calibration, and corrective action plans to ensure sustained ratings compliance.
Dual General Manager
GF Hotels & Resort
2025.05 - 2025.11
- Directed strategic planning and execution for both properties, aligning financial goals and achieving increased revenue and profitability.
- Directed all departments (front office, housekeeping, food & beverage, engineering, and sales) to ensure operational excellence, profitability, and guest satisfaction across both resorts.
- Directed strategic planning and execution for both properties, aligning financial goals to enhance revenue and profitability.
- Implemented cross-property staffing efficiencies to optimize labor costs and boost productivity.
Director of Outlets & Banquets
Ashore Resort & Beach Club
2025.03 - 2025.09
- Oversaw all departmental operations for a full-service premium resort & hotel, including banquets, restaurants, bars, lounges, gift-shop, grab-and-go markets, beach & poolside service.
- Directed day-to-day operations for multi-outlet dining venues, enhancing profitability and upholding brand standards.
- Developed and executed innovative food and beverage programming to boost guest engagement and outlet revenue.
- Executed outlet-specific marketing and upsell initiatives, increasing average check and enhancing guest experience scores.
Director of Food & Beverage
Ambassador Hotel (Hyatt Independent Co.)
2024.04 - 2025.05
- Cultivated an iconic full-service lifestyle boutique hotel with 280+ keys, servicing 20,000+ sqft. of banquet & meeting space, while overseeing day-to-day operations in multi-unit outlets to include restaurant, banquets, and in-room dining.
- Streamlined food service operations, improving workflow efficiency and reducing guest service times.
- Streamlined food service operations, enhancing workflow efficiency and achieving noticeable improvements in guest service times.
- Analyzed guest feedback and dining trends to refine offerings, increasing repeat visits and customer loyalty.
- Fostered teamwork across culinary and service staff, ensuring cohesive event execution and enhancing guest experiences.
- Cultivated a positive work environment by mentoring staff, contributing to higher staff retention and improved service standards.
Director of Outlets
The Westin Los Angeles
2023.02 - 2024.03
- Oversaw all food and beverage operations for a full-service premium hotel with 350+ keys, including multiple outlets, restaurant, bars, in-room dining, and pool-side service.
- Led food and beverage operations for a premium hotel, enhancing guest experiences and achieving consistent service excellence across all dining venues.
- Fostered teamwork among diverse staff to ensure seamless operations and consistent service excellence across all dining venues.
- Developed targeted marketing strategies that enhanced outlet visibility and increased customer engagement and revenue.
Sr. Banquet Manager
The Skirvin Hilton
2022.10 - 2023.01
- Successfully managed and operated a seven times award-winning four diamond luxury full-service property of 40,000+ sq. ft. convention center, while supporting outlets.
- Led team to enhance banquet service efficiency, directly improving guest satisfaction and operational productivity.
- Coordinated with culinary and event teams to develop customized menus, leading to increased client satisfaction and repeat business.
- Developed training programs for staff, enhancing service skills and fostering a more engaged and knowledgeable team.
- Evaluated event feedback along with in depth data of Agilisys point of sales, providing actionable insights that shaped future service improvements and client offerings.
Director of Food & Beverage
Hilton Garden Inn Dallas
2022.05 - 2022.09
- Oversaw all food and beverage operations for a brand select service hotel/convention center with 150+ rooms, including multiple outlets restaurant, bars, banquets, and in-room dining.
- Set and enforced performance and service standards for department re-opening, ensuring high-quality environment focused on client and guest satisfaction.
- Implemented innovative inventory management systems, enhancing stock accuracy and reducing waste, leading to substantial cost savings.
- Developed targeted training program for staff, fostering culture of excellence that enhanced service efficiency across all outlets.
- Implemented inventory management systems, improving stock accuracy and minimizing waste.
F&B Operations Manager
NYLO Hotels By Hilton (Tapestry Collection)
2021.02 - 2022.03
- Oversaw all food and beverage operations for a lifestyle resort full-service hotel with 250+ keys, including multiple outlets, restaurant, bars, banquets, lounge, and pool-side service.
- Streamlined food and beverage operations, improving service efficiency and boosting guest satisfaction scores.
- Analyzed guest feedback and Micros point of sales data to refine service strategies, leading to marked progress in operational performance and profitability.
- Introduced a seasonal program activations concept based on local sourcing, enhancing customer engagement and elevating overall dining experiences.
Task Force Director
Southern Hospitality
2021.01 - 2021.01
- Oversee all hotel & resort operations to include front office, rooms division, food & beverage, engineering, & grounds maintenance.
- Ensured quality, profitability, guest satisfaction, and efficient production across all operations.
- Managed staff, menus, inventory, and compliance with regulations and S.O.P.s during openings, re-openings, and transitional roles.
- Created partnerships with local businesses to enhance community engagement and elevate brand visibility in the region.
- Also managing staff, menus, inventory, and compliance within regulations, and S.O.P's. in a support role for openings, re-openings, transitional and or interim roles on property.
- Orchestrating partnerships with local businesses, boosting community engagement and increasing brand visibility within the region.
- Developing and executing a dynamic menu strategy, aligning offerings with guest preferences and resulting in increased repeat business.
- Conducts thorough market analysis to refine pricing strategies, leading to noticeable improvements in profitability across all dining outlets.
- Implementing digital reservation system, streamlining booking processes and reducing guest wait times, ultimately boosting table turnover rates.
Owner/Operator
First Class Concepts
2016.12 - 2021.01
- Owned and operated a $10,956,000 yr. multi-unit restaurant, lounge, bar, and nightclub.
- Elevated dining experience and hosted prominent V.I.P. guests, driving high volume productivity in bar and nightclub operations.
- With elevated dining, prominent and celebrity V.I.P. hosting with high volume bar and nightclub productivity.
- Implemented targeted marketing campaigns, resulting in substantial improvements in brand visibility and customer engagement within the local community.
- Acquired in-depth market research to identify customer preferences, informing menu adjustments that enhanced guest satisfaction and drove sales growth.
- Conducted in-depth market research to identify customer preferences, informing menu adjustments that increased guest satisfaction and sales.
- Executed targeted marketing campaigns, enhancing brand visibility and customer engagement in local community.
Director of Food & Beverage
Double Tree by Hilton
2014.05 - 2021.01
- Spearheaded food and beverage operations for a 210+ key premium full-service hotel/convention center, including restaurants, bars, in-room dining, banquets, pool-side service & high-volume night club lounge.
- Fostered team-oriented culture, mentoring staff to deliver exceptional service and boost morale.
- Conducted in-depth analysis of sales & service metrics with Micros point of sale system, identifying areas for improvement that led to marked gains in operational efficiency.
- Analyzed sales & service metrics with Micros point of sale system, identifying improvement areas that enhanced operational efficiency.
- Orchestrated cross-departmental initiatives to enhance service delivery and improve communication across all service areas.
Managing Partner
Commission Marketing Group
2009.09 - Current
- Delivered exceptional services while managing multiple units and regional locations in daily management, operations, and marketing strategy.
- Serviced independently owned and franchised hotel properties, restaurants, lounges, nightclubs, and bars, providing tailored consultation.
- Establishing strong relationships with key stakeholders, including vendors, suppliers, and industry professionals, to leverage resources and enhance business partnerships.
- Established strong relationships with key stakeholders, including vendors, suppliers, and industry professionals, to leverage resources and strengthen business partnerships.
Education
Bachelor of Arts - Marketing
Tarleton State University
Associate of Arts - Graphic Design
Weatherford College
TexasSkills
- Operations Management
- Food & Beverage Management
- Culinary Management
- Front Office Management
- Rooms Operations
- Planning & Development Expertise
- Service Mgmt, & Recovery
- Revenue growth
- Coaching & Team Building
- Conflict & Resolution
- Multi PMs/POS Systems Knowledge
Timeline
Multi-Unit Food & Beverage Manager
Resorts World Catskills
2026.04 - Current
Sr. Food & Beverage Manager
The Ritz Carlton
2025.11 - 2026.04
Dual General Manager
GF Hotels & Resort
2025.05 - 2025.11
Director of Outlets & Banquets
Ashore Resort & Beach Club
2025.03 - 2025.09
Director of Food & Beverage
Ambassador Hotel (Hyatt Independent Co.)
2024.04 - 2025.05
Director of Outlets
The Westin Los Angeles
2023.02 - 2024.03
Sr. Banquet Manager
The Skirvin Hilton
2022.10 - 2023.01
Director of Food & Beverage
Hilton Garden Inn Dallas
2022.05 - 2022.09
F&B Operations Manager
NYLO Hotels By Hilton (Tapestry Collection)
2021.02 - 2022.03
Task Force Director
Southern Hospitality
2021.01 - 2021.01
Owner/Operator
First Class Concepts
2016.12 - 2021.01
Director of Food & Beverage
Double Tree by Hilton
2014.05 - 2021.01
Managing Partner
Commission Marketing Group
2009.09 - Current
Associate of Arts - Graphic Design
Weatherford College
Bachelor of Arts - Marketing
Tarleton State University