Steven Josephs
Ft. Myers,Florida
Summary
Results-oriented manager with expertise in operations management, sales, budget development, and staffing for high-volume stores. Proven ability to build strong client relationships and enhance team performance through effective communication and motivation. Skilled in training and developing managers, planning, and implementing customer service strategies.
Resourceful Food and Beverage Manager known for high productivity and efficient task completion. Skilled in inventory management, customer service excellence, and team leadership. Excel in communication, problem-solving, and adaptability to ensure seamless operations and positive dining experiences. Committed to fostering a collaborative environment that enhances staff performance and guest satisfaction.
Overview
27
27
years of professional experience
4
4
years of post-secondary education
Work History
Multi-Unit Food & Beverage Manager
HMS Host
Ft. Myers, USA
01.2008 - Current
- Became the NSF Brand Champion for the Branch
- Managed sales operations that generated over 7 million dollars in revenue.
- Accountable for budgeting, cost control, payroll, and full profit and loss
- Managed daily food and beverage operations for high-traffic locations.
- Have improved the Control Profit every year in all units since becoming Manager 18 years ago
- Established employee goals to maximize restaurant performance
- Hired, supervised, and scheduled 50+ employees, fostering a motivated team
- Trained service staff in suggestive selling to elevate customer service and drive profits
- Improved productivity and morale by initiating systems for accountability and by instituting effective training programs
- Traveled to other HMSHost Branches to assist their Managers with training to help improve the units within their branch
Franchise Owner
Quizno’s
Bonita Springs, USA
01.2005 - 01.2008
- Managed the second busiest store in Southwest Florida
- Received the highest score in the state from the Quizno’s inspection team
- Completed Quizno’s franchise training with a 98%
- Developed marketing strategies that increased store sales by 17%
- Managed food costs 6% below Quizno’s franchise standards, boosting profit margins
- Created charts to monitor ordering and scheduling processes
- Trained team members on upselling techniques to enhance sales on every transaction
- Ran just enough employees to provide excellent service without causing bad customer service but keeping the cost in line to make a profit
Warehouse Manager
S&S Wholesale
Port Jefferson, USA
01.2001 - 01.2005
- Increased profits by sourcing new vendors to maintain low cost of goods
- Kept inventory low without running out of anything so we could keep lower overhead and max profit
- Hired and trained 3 truck drivers to ensure timely delivery and enhance customer service
- Developed a system to attract new clients and boost profitability
- Grew the wholesale business from 45 clients to over 300
- Increased morale by setting goals for all employees that let them know how good they were doing
Security forces
United States Air Force
01.1999 - 01.2001
- Led flight team during basic training exercises to ensure effective learning.
- Directed fire team activities in security forces training school to enhance readiness.
- Achieved proficiency in three weapon systems during training exercises.
- Finished training requirements at the top of my class
- Completed all training requirements with top performance among peers.
- Completed day-to-day duties accurately and efficiently.
- Proposed innovative ideas and solutions that enhanced team performance and outcomes.
- Collaborated with diverse coworkers to achieve goals and resolve issues related to products and services.
Education
High School Diploma -
Estero High School
Estero, FL 08.1994 - 05.1998
College Credits -
United States Air Force
MIT 1 & 2 Training -
HMSHost
Skills
- Budget management
- Profit and loss
- Employee scheduling
- Customer relationship management
- Food safety regulations
- Sales forecasting
- Inventory control
- Quality assurance
- Team building
- Effective communication
- Employee training
- Problem solving
- Conflict resolution
- Performance evaluation
- Operations oversight
- Ordering supplies
- Food and beverage operations
- Hygiene regulations
- Cost control
- Labor management
- Food safety management
- Employee performance evaluations
- Team leadership
- Food cost management
- Customer engagement
References
- Shaun McCready, (631) 258-3932, Assistant District Attorney, Suffolk County District Attorney’s Office
- Lou Prossen, (239) 398-1701, Multi Unit Manager, HMSHost
Timeline
Multi-Unit Food & Beverage Manager
HMS Host
01.2008 - Current
Franchise Owner
Quizno’s
01.2005 - 01.2008
Warehouse Manager
S&S Wholesale
01.2001 - 01.2005
Security forces
United States Air Force
01.1999 - 01.2001
High School Diploma -
Estero High School
08.1994 - 05.1998
College Credits -
United States Air Force
MIT 1 & 2 Training -
HMSHost