Dallas Mitcham
Virginia Beach,VA
Summary
Seasoned Hospitality Manager with structured Operation skills, outstanding relationship-building, guest interaction and problem-solving skills that drive company growth. Driven to exceed expectations and operate effectively in fast-paced, high-pressure environments. Self-motivated team player adept at cultivating partnerships and building lasting relationships across all demographics and management levels. Dynamic and reliable with exceptional customer service and communication skills.
Overview
6
6
years of professional experience
Work History
Hospitality Manager
TopGolf
Virginia Beach, VA
09.2018 - Current
- Responsible for the management and coordination of everyday venue operations.
- Provided leadership and support to a staff of 300+ associates
- Organized and managed staff schedules, ensuring adequate coverage for all shifts.
- Promoted a positive work environment by effectively communicating with staff members and resolving conflicts in a timely manner.
- Achieved success in high-stress scenarios.
- Conducted regular meetings with management team to discuss operational issues, review goals, and develop strategies for improvement.
- Coached staff on strategies to enhance performance and improve customer relations.
- Provided leadership, insight and mentoring to staff.
- Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
- Directed staff by providing guidance, training, and support in order to meet company objectives.
- Conducted regular reviews of existing policies and procedures for continuous improvement opportunities.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
Education
Business Management
Tidewater Community College
Virginia Beach, VASkills
- High-pressure environments
- Staff Motivation and Development
- Relationship Building
- Team and Business Leadership
- Business Management
- Staff Development
- Staff Scheduling
- Delegation
- Guest conflict resolution
- Staff reviews and feedback
- Excellent Communication
- Task Prioritization
Accomplishments
- Manager of the year 2020
- Manager of the year 2022
- Manager of the year 2023
Timeline
Hospitality Manager
TopGolf
09.2018 - Current
Business Management
Tidewater Community College
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