Lloyd-Christopher Hilton
Atlanta,GA
Summary
Dynamic hospitality manager with extensive experience in concierge services and front office management. Proven ability to enhance guest experiences, lead teams, and improve operational efficiency. Skilled in budgeting, event planning, and member relations, with a passion for providing exceptional service and fostering a positive team environment.
Overview
7
7
years of professional experience
Work History
Hospitality Manager
Windy Hill Athletic Club
01.2024 - Current
- Lead and manage all aspects of hospitality operations, ensuring a seamless guest experience.
- Create and maintain budgets for hospitality services and club events.
- Develop and coordinate seasonal calendars for club activities and events.
- Respond to all club surveys, utilizing feedback to enhance services and member satisfaction.
- Train and mentor staff to deliver exceptional customer service.
- Scheduled work hours for 25 employees to achieve adequate manpower coverage.
Head of Concierge
Golden Sacha
06.2023 - 01.2024
- Oversaw concierge services, ensuring high standards of guest satisfaction.
- Coordinated special requests and personalized services for guests.
- Managed a team of concierge staff, providing training and support.
Concierge Lead Level 3
Lifetime Athletic
03.2021 - 06.2023
- Led the concierge team in delivering outstanding service to members and guests.
- Handled member inquiries and resolved issues promptly and effectively.
- Sold memberships and promoted club services to enhance member engagement.
- Assisted in the development of training programs for new staff members.
Assistant Front Office Manager
Kimpton Hotels & Restaurants
07.2017 - 02.2021
- Supported the Front Office Manager in overseeing daily operations.
- Audited hotel guest accounts to ensure accuracy and address discrepancies.
- Ensured efficient check-in/check-out processes and guest satisfaction.
- Implemented guest service initiatives that increased overall satisfaction scores.
Education
Associates Of Science -
Gordon College
Barnesville, GA05.2008
Skills
- Exceptional customer service and communication skills
- Strong leadership and team management abilities
- Proficient in hospitality management software and tools
- Budgeting and financial management expertise
- Event planning and coordination experience
- Problem-solving and conflict resolution expertise
- Ability to multitask and maintain composure in high-pressure environments
Timeline
Hospitality Manager
Windy Hill Athletic Club
01.2024 - Current
Head of Concierge
Golden Sacha
06.2023 - 01.2024
Concierge Lead Level 3
Lifetime Athletic
03.2021 - 06.2023
Assistant Front Office Manager
Kimpton Hotels & Restaurants
07.2017 - 02.2021
Associates Of Science -
Gordon College
Similar Profiles
JONATHAN CASSADYJONATHAN CASSADY
Summer Camp Counselor at Windy Hill Athletic ClubSummer Camp Counselor at Windy Hill Athletic Club
William BlauserWilliam Blauser
High Performance Tennis Coach at Windy Hill Athletic ClubHigh Performance Tennis Coach at Windy Hill Athletic Club
ALYSSA PINKSTONALYSSA PINKSTON
Manager on Duty at Windy Hill Athletic ClubManager on Duty at Windy Hill Athletic Club