Dallas Nease
Lakeland,FL
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Sales
Charter Spectrum
02.2024 - Current
- Collaborated with sales representatives to ensure seamless transition from before sales to after-sales service for new clients.
- Supported sales team with timely and accurate sales reports, contributing to informed decision-making.
- Exceeded quarterly sales targets consistently by implementing innovative sales strategies and techniques.
- Increased sales revenue by developing and executing strategic sales plans for key accounts.
Deli Clerk
Publix Deli
01.2023 - Current
- Preparing and distributing food according to company standards. This includes frying, slicing meats, making catering platters, and bagging grab and go items. Customer service and cleanliness are the main objectives here as well as the Publix promise.
Supervisor
Result-cx
01.2018 - 01.2024
- Manage all business development for up to 30 advocates at a time. Directly influenced growth of existing agent base by developing strong relationships with all production and supporting team members. Significantly increased customer satisfaction year-over-year and doubled QC performance in a span of 12 months. Led team to #1 ranking in site performance and maintained this for 9 months.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Store Manager
ConocoPhillips
11.2015 - 12.2018
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
General Manager
Mcdonalds
06.2012 - 07.2015
- Led a team of up to 60 employees in serving up to 1,000 orders daily. Managed all daily functions of the store. Worked to increase profits daily with a 36% increase my first 6 months.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
Kitchen Manager
Belleville Country Club
01.2010 - 01.2012
- Responsible for day-to-day kitchen operations. Training, hiring, scheduling, and preparing food for up to 300 guests a night. Managed maintenance as well as all kitchen staff and inventory.
- Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
Education
No Degree - Project Management
Google Certificate
Online12-2020
High School Diploma -
Concordia High School
05-2012
Skills
- Sales proficiency
- Sales methodology
- Persuasive sales techniques
- Customer service
- Critical thinking
- Data entry
- Training and mentoring
- Staff management
Certification
- CAPM - Certified Associate in Project Management
Timeline
Sales
Charter Spectrum
02.2024 - Current
Deli Clerk
Publix Deli
01.2023 - Current
Supervisor
Result-cx
01.2018 - 01.2024
Store Manager
ConocoPhillips
11.2015 - 12.2018
General Manager
Mcdonalds
06.2012 - 07.2015
Kitchen Manager
Belleville Country Club
01.2010 - 01.2012
No Degree - Project Management
Google Certificate
High School Diploma -
Concordia High School
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