Jennifer Lynn Prokopis
Salt Lake City,UT
Summary
Energetic and personable, well-suited for roles requiring strong customer interaction and relationship building. Understanding of sales principles and customer service techniques, combined with effective communication and organizational skills. Focused on driving positive customer experiences and achieving sales targets.
Overview
6
6
years of professional experience
Work History
Sales Associate Manager
AT&T Mobility
08.2021 - 08.2023
- Managed a team of sales associates, providing guidance and support to improve overall performance.
- Took inbound calls from potential buisness customers. Providing information on current cell phone products and mobile service plans.
- Maintained accurate records of all transactions, inventory movements, customer interactions allowing for data-driven decision-making and improved operational efficiency.
Customer Service Technician
Xfinity
02.2018 - 01.2021
- Troubleshoot internet connections and software issues for a diverse customer base
- Assisted customers with email, Microsoft Office, and internet-related problems
- Delivered excellent customer service by diagnosing issues and providing effective solutions
Customer Support Supervisor
Valley Tech
03.2017 - 02.2018
- Managed a team of customer service representatives providing technical support for internet and software products
- Ensured efficient resolution of customer issues related to connectivity, email, and software troubleshooting
- Developed strong leadership, communication, and problem-solving skills in a fast-paced environment
Education
High School Diploma/GED - undefined
Salt lake community college
Medical Assisting
Everest Community College
08.2006
Skills
- Excellent observational and discreet surveillance skills
- Strong problem-solving and troubleshooting abilities
- Effective communication, both verbal and written
- Ability to work independently and manage time efficiently
- Proficient in computer use, including Microsoft Office and basic software troubleshooting
- Adaptable, patient, and detail-oriented
- Valid driver’s license with excellent driving skills
Timeline
Sales Associate Manager
AT&T Mobility
08.2021 - 08.2023
Customer Service Technician
Xfinity
02.2018 - 01.2021
Customer Support Supervisor
Valley Tech
03.2017 - 02.2018
High School Diploma/GED - undefined
Salt lake community college
Medical Assisting
Everest Community College
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