Dallas Rohde
Sparks
Summary
Adept at elevating guest experiences, I honed my multitasking and customer service skills and excelled in anll working positions. Ensured high satisfaction rates. My background in managing high-volume events and fostering team collaboration has consistently enhanced operational efficiency. With a keen knowledge of liquor and a proactive approach, I drive positive outcomes and customer loyalty.
Overview
10
10
years of professional experience
Work History
Bartender
Packs & Pints
09.2023 - 03.2024
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Kept bar presentable and well-stocked to meet customer needs.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
VIP Host
Grand Sierra Resort And Casino
07.2022 - 12.2023
- Streamlined reservation processes for increased efficiency, leading to improved customer satisfaction ratings.
- Balanced competing priorities while managing multiple reservations simultaneously, guaranteeing timely service delivery for all clients.
- Fostered collaborative relationships with vendors and suppliers, securing favorable pricing agreements that reduced costs while maintaining quality.
- Adapted quickly to changing circumstances during events, implementing contingency plans as needed without compromising guest experiences.
- Utilized social media platforms to promote events and engage with potential clients, driving brand awareness and attendance rates.
- Enhanced customer satisfaction by providing personalized VIP services and anticipating guest needs.
Bartender
The Stick Sportbar
07.2022 - 09.2023
- Created a fun and organized environment
- Fast paced and consistent
- Drive engaging conversations with guests to create return
- Food and beverage safe
Kitchen Manager
Potluck Nevada
03.2022 - 09.2023
- Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Checked and tested foods to verify quality and temperature.
- Mentored and trained new team members, fostering a positive culture of teamwork and collaboration within the kitchen staff.
Security Host
Peppermint Hippo Reno
02.2021 - 04.2022
- Maintained detailed records of daily activities, enabling swift resolution of any issues or discrepancies.
- Collaborated with law enforcement agencies during investigations, providing valuable information and assistance.
- Reduced incidents of theft and vandalism through diligent surveillance and prompt response to potential threats.
- Conducted thorough background checks on prospective employees, mitigating potential risks to the organization.
Delivery Driver
United Parcel Service, UPS
10.2013 - 03.2022
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
Skills
- Strong multitasking
- Customer Service
- Liquor, beer, and wine knowledge
- Highly reliable
- Team player attitude
- Clear and effective communication
- Outgoing Personality
- Cleanliness and hygiene
- Organizational ability
- Professional Appearance
- Alcohol awareness
- Food Service
- New Hire Training
- Hard Working/ Driven
Timeline
Bartender
Packs & Pints
09.2023 - 03.2024
VIP Host
Grand Sierra Resort And Casino
07.2022 - 12.2023
Bartender
The Stick Sportbar
07.2022 - 09.2023
Kitchen Manager
Potluck Nevada
03.2022 - 09.2023
Security Host
Peppermint Hippo Reno
02.2021 - 04.2022
Delivery Driver
United Parcel Service, UPS
10.2013 - 03.2022