Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Dallas Wellard

Jerome,ID

Summary

Dynamic Manager Director with a proven track record at On The Ball Plumbing, excelling in operations management and staff training. Successfully increased revenue through strategic partnerships and enhanced team productivity by fostering a culture of accountability. Adept at complex problem-solving and mentoring, driving continuous improvement and operational efficiency.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Manager Director

On The Ball Plumbing
09.2024 - Current
  • Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
  • Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
  • Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
  • Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
  • Facilitated cross-functional collaboration for improved decision-making processes within the organization.
  • Proactively identified potential risks and implemented mitigation strategies to minimize negative impacts on projects or business operations.
  • Increased company revenue by streamlining processes and implementing cost-saving measures.
  • Secured key partnerships that contributed to the company''s overall growth strategy and market reach.
  • Evaluated employee performance objectively using established metrics, leading to fair compensation adjustments based on meritocracy principles.
  • Increased revenue through strategic business development initiatives and strong client relationships.
  • Championed change management efforts, successfully guiding the organization through periods of transition and growth.
  • Cultivated a high-performance culture by fostering collaboration, innovation, and continuous improvement.
  • Improved team productivity by implementing streamlined processes and effective communication strategies.
  • Onboarded new employees with training and new hire documentation.
  • Negotiated contracts with vendors, securing favorable terms that reduced overall costs.
  • Enhanced operational efficiency by overhauling outdated systems and introducing new technologies.
  • Expanded market presence through strategic partnerships and alliances, driving increased sales opportunities.
  • Promoted a culture of accountability within the team, driving individual ownership for delivering results on time and within budget constraints.
  • Delivered consistent revenue growth by identifying new markets and pursuing untapped business opportunities.
  • Optimized resource allocation to maximize operational efficiency without compromising quality or service levels.
  • Influenced positive employee morale by developing a supportive work environment where open communication was encouraged.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Controlled costs to keep business operating within budget and increase profits.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Managed and motivated employees to be productive and engaged in work.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Established team priorities, maintained schedules and monitored performance.

Manager Director

Magic Services
02.2019 - 02.2024
  • Championed change management efforts, successfully guiding the organization through periods of transition and growth.
  • Increased revenue through strategic business development initiatives and strong client relationships.
  • Managed company budgets, ensuring financial stability and long-term profitability.
  • Built strong professional networks within the industry that led to increased referrals and partnership opportunities.
  • Cultivated a high-performance culture by fostering collaboration, innovation, and continuous improvement.
  • Improved team productivity by implementing streamlined processes and effective communication strategies.
  • Onboarded new employees with training and new hire documentation.
  • Developed comprehensive training programs for staff, resulting in improved performance and skillset growth.
  • Negotiated contracts with vendors, securing favorable terms that reduced overall costs.
  • Expanded market presence through strategic partnerships and alliances, driving increased sales opportunities.
  • Promoted a culture of accountability within the team, driving individual ownership for delivering results on time and within budget constraints.
  • Led cross-functional teams to achieve organizational goals and drive project success.
  • Delivered consistent revenue growth by identifying new markets and pursuing untapped business opportunities.
  • Evaluated existing policies and procedures on an ongoing basis; identified areas for improvement and implemented necessary changes.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Controlled costs to keep business operating within budget and increase profits.

Lead Plumber

Thomas Plumbing & Heating
04.2017 - 02.2019
  • Collaborated with general contractors to ensure seamless integration of plumbing systems in new construction projects.
  • Achieved cost savings by accurately estimating labor hours and materials needed for job proposals.
  • Facilitated smooth project handovers by maintaining accurate documentation on completed jobs for easy reference during future servicing or warranty claims processing.
  • Conducted thorough inspections of plumbing systems, identifying potential issues before they became costly problems.
  • Maintained a safe working environment by strictly adhering to safety protocols and regulations.
  • Expanded business offerings into commercial plumbing services, diversifying revenue streams and clientele base.
  • Adapted quickly to new technologies within the trade, staying up-to-date on advances in tools and materials to provide clients with cutting-edge solutions.
  • Implemented preventive maintenance programs for clients, prolonging the lifespan of their plumbing systems.
  • Reduced callbacks by consistently providing high-quality workmanship on all plumbing installations and repairs.
  • Delivered energy-efficient solutions for clients'' plumbing needs, incorporating environmentally friendly products whenever possible.
  • Increased client retention through exceptional communication skills and timely resolution of concerns.
  • Upheld company''s high standards of professionalism through courteous interactions with clients, contractors, and vendors.
  • Responded promptly to emergency service calls, mitigating damages caused by burst pipes or other critical issues.
  • Developed strong relationships with suppliers, negotiating favorable pricing on materials without compromising quality.
  • Established a solid reputation as a trusted lead plumber in the community through consistent delivery of top-notch services.
  • Repaired plumbing systems, components, and equipment.

Lead Plumber

Williams Plumbing & Heating Inc
01.2016 - 04.2017
  • Optimized workflow for project completion by effectively delegating tasks to team members.
  • Enhanced customer satisfaction by efficiently diagnosing and repairing complex plumbing issues.
  • Ensured compliance with local building codes through diligent adherence to industry standards and best practices in every project undertaken.
  • Mentored junior plumbers, sharing valuable knowledge and techniques to enhance their professional development.
  • Streamlined inventory management, ensuring availability of necessary parts for successful project completion.
  • Installed valves, hangers, supports, and flanges inside piping systems.
  • Complied with state plumbing codes throughout duration of each project.
  • Eliminated risks by correctly identifying potential safety hazards.
  • Independently worked on projects, while offering process coordination and cooperation with other teams.
  • Communicated with customers to provide recommendations on repairs, determine project estimation costs and define project completion dates.
  • Offered guidance and training to junior team members.
  • Planned pipe system layout, installation and repair according to specifications.
  • Read and interpreted blueprints and schematics to determine locations, quantities, and sizes of materials required.

Owner

D & D Plumbing And Heating
03.2013 - 01.2016
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
  • Trained and motivated employees to perform daily business functions.
  • Implemented marketing strategies to increase brand awareness and attract new customers.
  • Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
  • Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
  • Established foundational processes for business operations.
  • Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
  • Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
  • Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
  • Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
  • Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
  • Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
  • Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
  • Generated revenues yearly and effectively capitalized on industry growth.
  • Expanded business into new markets, cond
  • Developed and implemented strategic plans for revenue growth, focusing on diversification and market expansion.

Education

GED -

CSI
Hailey, ID
05-2000

Skills

  • Staff training and development
  • Operations management
  • Cross-functional team coordination
  • Organizational development
  • Sales management
  • Complex Problem-solving
  • Task delegation
  • Customer service
  • Key performance indicators
  • Coaching and mentoring
  • Strategic planning
  • Performance management

Certification

  • Certified Lead Plumber, Magic Services - 2019-2020
  • Next Star Certified - 2020-2022
  • Certified 5 Star Manager, -Magic Services 2021-2024
  • Legacy Award - Magic Services- 2023

Timeline

Manager Director

On The Ball Plumbing
09.2024 - Current

Manager Director

Magic Services
02.2019 - 02.2024

Lead Plumber

Thomas Plumbing & Heating
04.2017 - 02.2019

Lead Plumber

Williams Plumbing & Heating Inc
01.2016 - 04.2017

Owner

D & D Plumbing And Heating
03.2013 - 01.2016

GED -

CSI

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