Dallas Woods
Baltimore,MD
Summary
Passionate IT professional with 5+ year background in system administration, hardware and software troubleshooting, and network security for Department of Defense sector. Security+ certified and possessing active security clearance.
Overview
6
6
years of professional experience
1
1
Certification
Work History
DISA GPO & AD Administrator
Railhead Inc
Fort Meade, MD
02.2023 - Current
- Performed software installations and OS upgrades to support layered software packages.
- Resolved network issues and equipment and software troubleshooting queries to maintain data accessibility.
- Created and administered profiles and accounts, also maintaining systems documentation.
- Implemented standard software and hardware to promote server data integrity.
- Delivered Tier 2 and Tier 3 support for problem identification, diagnosis and issue resolution.
- Tested software remotely and onsite for server sets to maintain operational readiness.
- Contributed to development, administration and testing of disaster recovery plans.
- Perform Active Directory Services administration and management to include design, cleanup and routine maintenance and configuration.
- Perform Active Directory Services administration and management to include design, cleanup and routine maintenance and configuration
- Configured and tested Windows Server operating systems with roles features.
- Responded to network emergencies during workdays, weekends, and holidays.
- Coordinated with SOC for proper warm hand offs between shifts.
- Created, adjusted, and documented GPOs to improve network security and user experience.
- Researched and assisted in theimplementation of multiple software including; CyberArk, Solarwinds, Thunderdome, etc.
Level 2 Technician
ABSC, Absolute Business Solutions
APG Edgewood Maryland
08.2022 - 02.2023
- Used Linux based systems to track logs of active Window 2019 Servers.
- Used diagnostic tools to identify hardware failures and replace non-functional components.
- Linked computers to network and peripheral equipment.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
- Imaged and prepared new computers for integration into company networks and systems.
- Oversaw equipment inventory to maintain on-hand availability of necessary replacement parts and consumable goods.
- Decommissioned outdated equipment, referring devices to appropriate recyclers or disposal personnel.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Configured hardware, devices and software to set up work stations for employees.
- Patched software and installed new versions to eliminate security problems and protect data.
- Worked with software development team on reported errors and bugs on newly released software and assisted in deployment of release fixes.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Installed, modified and repaired software and hardware to resolve technical issues.
- Managed customers' expectations of support and technology functionality in order to provide positive user experience.
- Identified and immediately resolved issues with network devices.
- Managed and maintained stability of network and wireless services throughout enterprise.
- Technically supported project planning team for development and implementation of proposals and solutions to address hardware and software problems and network emergencies.
- Increased knowledge base for help desk staff by authoring documentation for system configuration and troubleshooting.
- Drafted training materials and organized training sessions for new employees.
- Created GPO (Group Policies) in accordance to company and government standards in Active Directory.
- Built and maintained over 600 active user account on Active Directory.
NETWORK SECURITY ANALYST
United States Army
02.2020 - 08.2022
- Coordinated with third-party security information and event management (SIEM) providers to maintain protections and predict threats
- Offered preventive training to harden personnel against intrusion vectors such as phishing, ransomware and more
- Lead security personnel for deployed environment maintaining 100% compliancy for DoD communication security policies
- Maintained strict adherence to regulations enforced by Department of Defense
- Recommend improvements in security systems and procedures
- Reviewed violations of computer security procedures and developed mitigation plans
- Monitored use of data files and regulated access to protect secure information
- Encrypted data and erected firewalls to protect confidential information.
- Worked with Crypto equipment such as Taclanes and KIV-7M.
- Securely moved Crypto equipment across countries with 100% accountability.
- Secured encrypted lines of communication in a deployed environment.
- Configured network tunnels for secure communications between radars and other military equipment.
NETWORK SPECIALIST
United States Army
02.2020 - 08.2022
- Maintained thorough understanding of local area and wide area networking and components.
- Monitored compliancy for user accounts through Active Directory.
- Troubleshot and maintained networking devices and infrastructure across enterprise.
- Served as liaison between user community and software providers.
- Installed VPNs to increase and manage client network security
- Reviewed network settings and made immediate updates, which improved overall security measures
- Administered and prepared programs for IP addresses, developed network resources and trained support personnel to provide Tier 1 support to end users.
- Mitigated risk by analyzing complex computer systems to assess vulnerabilities.
- Collaborated with higher management in disaster planning, network backup and recovery process monitoring.
- Defined security requirements for mainframe, workstations and personal computers
- Communicated with vendors to resolve network outages and periods of reduced performance
- Upgraded network software and hardware for optimized performance
- Configured and installed wireless controllers, routers and switches
- Configured firewalls for multiple government systems.
- Upgraded and expanded network systems and components.
- Performed configuration and troubleshooting of Cisco routing/switching platforms.
NETWORK ADMINISTRATOR
United States Army
02.2017 - 02.2020
- Installed, configured, and supported local area network (LAN), wide area network (WAN) and Internet system
- Maintained network hardware and software and monitored network to support network availability to end users
- Maintained Windows 2019 Servers during normal operations.
- Performed day-to-day LAN and WAN administration, maintenance and support
- Constructed and maintained Virtual Local Area Network (VLAN)
- Identified and immediately resolved issues with network devices
- Managed and maintained stability of network and wireless services throughout enterprise
- Configured networks for smooth, reliable operation to meet business processes and objectives
- Monitored stability of network and wireless services to deliver comprehensive stability
- Maintained 10+ printers with the Security Technical Implementation Guide (STIG) provided by the DoD.
- Provided on-call support for network engineering duties
- Planned, coordinated and implemented network security measures
- Provided required network documentation to inform management
- Provided consistent support through on-call rotation duty
- Technically supported project planning team for development and implementation of proposals and solutions to address hardware and software problems and network emergencies
- Increased knowledge base for help desk staff by authoring documentation for system configuration and troubleshooting
- Drafted training materials and organized training sessions for new employees
- Managed Windows domain move and raised domain level
- Built and managed over 300 active user accounts on Active Directory.
- Took over responsibilities of administrator during absence and filled in gaps around office
- Prepared productivity reports for IT director
- Served as point of contact between site and upper echelon patriot sites, often requiring research to ascertain appropriate individual overseeing necessary systems at that point in time.
- Created multiple VLAN configurations to maintain proper network connectivity.
- Used Solaris to configure and scale network equipment for deployed environments.
- Used Linux and Unix for server configuration and maintenance.
- Used Linux based tools to ensure security configuration were to DoD standards.
Education
Bachelor of Science - Cyber Security
University of Maryland - Baltimore
Baltimore, MD10.2026
Skills
- Disaster Recovery Operations
- Network Engineering
- Virtualization Security
- Active Directory
- Solaris
- Microsoft Active Directory
- Linux and Unix
- Data Integrity
- Maintenance Organization and Development
- STIG
- Security Protocols
- Data Security
Accomplishments
- Active Secret Clearance for 6 years.
- Promoted to Technical Lead for the entire department after just 7 months of employment.
- Managed 400+ end users for over 5 remote sites.
- Provided Tier 1 network-monitoring services on multiple platforms while providing excellent customer service for 600+ users.
- Maintained 98% uptime through preventive maintenance and system improvement.
- Managed 700+ user accounts and government issued laptops.
- Assigned as team lead for Help Desk after 1 month of employment.
Certification
CompTIA Security +
ITIL Foundations v4
Timeline
DISA GPO & AD Administrator
Railhead Inc
02.2023 - Current
Level 2 Technician
ABSC, Absolute Business Solutions
08.2022 - 02.2023
NETWORK SECURITY ANALYST
United States Army
02.2020 - 08.2022
NETWORK SPECIALIST
United States Army
02.2020 - 08.2022
NETWORK ADMINISTRATOR
United States Army
02.2017 - 02.2020
Bachelor of Science - Cyber Security
University of Maryland - Baltimore