DALLAS WARD
Princeton,KY
Summary
Experienced Pharmacy Technician knowledgeable in all facets of pharmacy operations, eager to bring talent and expertise to Princeton Drug Store. Successful in quickly and accurately filling prescription orders and building relationships with customers for sustained business growth and customer retention. Team-oriented and dedicated to collaboratively delivering exceptional customer service.
Overview
12
12
years of professional experience
Work History
RSA - Retail Sales Associate
AT&T
07.2007 - 10.2016
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Increased sales revenue through effective product recommendations tailored to individual customers.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
Certified Pharmacy Technician
CVS Pharmacy
05.2004 - 07.2007
- Improved patient satisfaction by accurately and efficiently filling prescriptions in a timely manner.
- Enhanced pharmacy operations by maintaining up-to-date knowledge of medication availability and proper dosing instructions.
- Collaborated with pharmacists to optimize patient care, offering support with prescription interpretation and dosage adjustments.
- Assisted customers with medication questions, providing accurate information on side effects, contraindications, and proper usage.
- Supported customer needs by processing insurance claims quickly and accurately, reducing wait times and increasing satisfaction.
Education
CPhT - Pharmacy (Pre-Pharmacy)
Murray State University
05.2006
High School Diploma -
Caldwell County High School
Princeton, KY05.2003
Skills
- Customer Service
- Regulatory Compliance
- Order Processing
- Attention to Detail
- Patient Counseling
- Product Knowledge
- Sales Expertise
- Problem-Solving
- HIPAA Regulations
- Drug Interaction Monitoring
- Dosage Form Preparation
- Pharmacy Law Compliance
Timeline
RSA - Retail Sales Associate
AT&T
07.2007 - 10.2016
Certified Pharmacy Technician
CVS Pharmacy
05.2004 - 07.2007
CPhT - Pharmacy (Pre-Pharmacy)
Murray State University
High School Diploma -
Caldwell County High School