Dallayce Knighten
Saginaw,MI
Summary
Organized, detail-oriented, and dedicated to improving efficiency, productivity and profitability through continuous process improvement. Analytical thinker skilled at developing innovative solutions to complex problems.
Overview
10
10
years of professional experience
Work History
Claims Adjuster (Remote)
Nelnet Student Loan Services
05.2021 - 10.2023
- Conduct interviews to assist claimants and gather information to process.
- Identified and reviewed evidence to process claims.
- Reviewed, evaluated, and adjusted claims to promote fair and prompt settlement.
- Obtained necessary information to complete proper evaluation of claims.
Application Support Specialist
Enova Financial
09.2019 - 01.2021
- Answer application questions with detailed explanation.
- Communicated with customers to provide status reports on applications.
- Assist customers with guiding through the application process.
- Answered customer inquiries to resolve computer problems.
Family Resource Specialist
Illinois Action For Children
11.2016 - 08.2019
- Identified appropriate community resources and provided referrals for services.
- Review and process childcare applications for low-income families.
- Maintain confidentiality through stringent handling of charts and data.
- Process and separate incoming mail and faxes.
- Scan documents into system for review.
Customer Associate
Walgreens
10.2015 - 06.2016
- Deliver fast, friendly, and knowledgeable service.
- Answer questions and service complaints.
- Addressed inquires, resolve customer issues.
- Educate customers on special pricing opportunities and company offerings.
Customer Service Representative
Teleperformance USA
10.2013 - 02.2015
- Answer incoming calls and emails.
- provide customer support or assistance with product and service transactions.
- Document conversations with each call to track problems and solutions.
- demonstrate excellent communication skills in resolving product and consumer complaints.
Education
Associate of Arts -
Delta College
Saginaw, MI2016
High School Diploma -
Bridgeport High School
Bridgeport, MI2009
Skills
- Cash Handling
- Microsoft Office expert
- Problem solving abilities
- Documentation and Reporting
- Claims Processing
- Insurance Policy Coverage Knowledge
Timeline
Claims Adjuster (Remote)
Nelnet Student Loan Services
05.2021 - 10.2023
Application Support Specialist
Enova Financial
09.2019 - 01.2021
Family Resource Specialist
Illinois Action For Children
11.2016 - 08.2019
Customer Associate
Walgreens
10.2015 - 06.2016
Customer Service Representative
Teleperformance USA
10.2013 - 02.2015
Associate of Arts -
Delta College
High School Diploma -
Bridgeport High School
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