Dallice Duke
Summary
Results-oriented salon professional with expertise in team building and mentoring. Skilled in developing training programs and implementing salon protocols, contributing to improved service quality and compliance with industry standards. Experienced with providing excellent customer service and ensuring guest satisfaction. Utilizes effective communication and problem-solving skills to enhance dining experiences. Track record of collaborating with colleagues and maintaining flexibility in dynamic restaurant settings.
Overview
13
13
years of professional experience
Work History
Salon Educator
Brush Salon
San Juan Capistrano, CA
06.2023 - Current
- Developed and delivered comprehensive training programs for stylists on advanced techniques and product knowledge.
- Facilitated workshops to enhance team skills and improve client satisfaction through effective service delivery.
- Collaborated with management to implement updated salon protocols, ensuring compliance with industry standards.
- Mentored junior stylists, providing guidance on client interactions and technical proficiency in hair services.
Assistant Salon Manager
Brush Salon
San Juan Capistrano, CA
06.2023 - Current
- Managed daily salon operations to ensure seamless service delivery and client satisfaction.
- Trained and mentored junior staff on salon procedures and customer service excellence.
- Assisted in the hiring process, resulting in the addition of skilled and motivated team members.
- Contributed to a positive work environment with effective communication and teamwork among staff members.
- Ensured consistent service quality by conducting regular staff training sessions on various techniques and practices.
Licensed Cosmetologist
Brush Salon
San Juan Capistrano, CA
07.2020 - Current
- Utilized advanced techniques in hair coloring and styling for diverse clientele.
- Implemented sanitation practices to ensure compliance with health regulations.
- Built a loyal clientele base through exceptional customer service and personalized care.
- Managed reception duties when necessary, ensuring smooth operations within the salon environment from start to finish during peak hours.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Attended regular trainings and workshops to maintain cosmetology license and stay current on technique and skills.
Server
The Cheesecake Factory
Mission Viejo, CA
09.2013 - 05.2024
- Collaborated with kitchen staff to ensure timely and accurate order delivery.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Managed multiple tables efficiently while maintaining guest satisfaction.
- Maintained cleanliness and organization of dining area in compliance with health standards.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Education
Cosmetology License - Cosmetology
Toni & Guy Hairdressing Academy
Costa Mesa, CA03-2019
Skills
- Strong communication skills
- Active listening
- Public speaking confidence
- Team building strategies
- Exceptional customer service
- Decision-making skills
Timeline
Salon Educator
Brush Salon
06.2023 - Current
Assistant Salon Manager
Brush Salon
06.2023 - Current
Licensed Cosmetologist
Brush Salon
07.2020 - Current
Server
The Cheesecake Factory
09.2013 - 05.2024
Cosmetology License - Cosmetology
Toni & Guy Hairdressing Academy