Summary
Overview
Work History
Education
Skills
Timeline
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Tyler Dawson

Columbia,United States

Summary

Experienced with salon education and training, ensuring staff are proficient and confident in their skills. Utilizes innovative teaching methods to engage and inspire learners, fostering professional growth. Track record of creating impactful educational programs that enhance overall salon performance.

Overview

8
8
years of professional experience

Work History

Salon Educator

Drybar
03.2024 - Current
  • I developed and delivered comprehensive training programs for stylists to enhance service quality and product knowledge.
  • I mentored junior educators, fostering a collaborative learning environment and improving teaching techniques.
  • I Implemented new educational strategies that increased stylist engagement and client satisfaction scores.
  • Collaborated with management to align training initiatives with business goals and operational standards.

Tier 2 Customer Service Representative

Socket Telecom
09.2022 - 05.2025
  • I Improved customer satisfaction by actively listening to concerns and providing prompt resolutions.
  • I Reduced call wait times for better customer experience by efficiently handling inquiries and escalated issues when necessary.
  • Consistently met performance metrics by using effective problem-solving tactics.
  • I Developed strong rapport with clients, fostering long-term relationships.
  • I Enhanced data accuracy by meticulously reviewing and correcting errors in spreadsheets and databases.
  • I Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
  • I Provided comprehensive product knowledge to address customer questions confidently and accurately.
  • I Demonstrated computer skills for data entry and provided answers for a variety of inquiries.

Barista

Starbucks, Target
07.2021 - 09.2022
  • I Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
  • I Maintained a clean and organized workspace for optimal productivity and safety.
  • I Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
  • I Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
  • I Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • I Supported training efforts for new hires, sharing knowledge of coffee making techniques and customer service standards.
  • I provided a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.

Hairstylist

Studio 54 Hair Design
09.2021 - 04.2022
  • I Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
  • I Increased salon revenue by upselling products and additional treatments during appointments.
  • I Collaborated with fellow stylists to create a positive work environment and share best practices.
  • I Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
  • I Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
  • I Streamlined appointment scheduling system, resulting in reduced wait times and increased client retention rates.
  • I Participated in industry events to stay current on trends and continuously improve personal skills as a hairstylist.
  • Revitalized the salon's social media presence by curating engaging content showcasing the team's work, resulting in increased online bookings and brand visibility.

Receptionist

Montage Salon
03.2018 - 04.2020
  • I Enhance customer satisfaction by promptly greeting clients and efficiently managing appointments.
  • I Streamline salon operations for increased efficiency by handling administrative tasks such as inventory management and staff scheduling.
  • I Boost client retention with superior communication skills, providing a welcoming atmosphere and addressing concerns in a timely manner.
  • I Facilitate smooth transactions, accurately processing payments and maintaining balanced cash registers daily.
  • I Expedite check-in procedures by confirming appointments, verifying client information, and updating records as necessary.
  • I Develop relationships with guests to meet client needs and encourage repeat service.
  • I Learned details of types of treatments and procedures in order to answer questions from spa guests.
  • I Handle assignments independently with good judgement and critical thinking skills.

Education

Hairstylist License -

Paul Mitchell The School
Colorado Springs, CO
11.2019

High School Diploma - undefined

Vista Ridge High School
Colorado Springs, CO
05.2017

Skills

  • Performance Tracking
  • Social media marketing
  • Team building strategies
  • Industry trend awareness
  • Client consultation expertise
  • Sanitation and safety practices
  • Conflict resolution
  • Task prioritization
  • Active listening
  • Effective communication
  • Staff Education and Training

Timeline

Salon Educator

Drybar
03.2024 - Current

Tier 2 Customer Service Representative

Socket Telecom
09.2022 - 05.2025

Hairstylist

Studio 54 Hair Design
09.2021 - 04.2022

Barista

Starbucks, Target
07.2021 - 09.2022

Receptionist

Montage Salon
03.2018 - 04.2020

High School Diploma - undefined

Vista Ridge High School

Hairstylist License -

Paul Mitchell The School

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