Summary
Overview
Work History
Education
Skills
Timeline
Generic

Marquetta Tidwell

Westchester,IL

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

14
14
years of professional experience

Work History

General Manager of Marketing

Drybar
02.2025 - Current
  • Led a high-volume salon team, delivering exceptional customer service in a fast-paced, hospitality-driven environment.
  • Trained and supervised front desk and styling staff, ensuring consistent, professional guest experiences.
  • Handled scheduling, conflict resolution, and day-to-day operations to maintain a smooth service flow and team efficiency.
  • Resolved guest concerns promptly and professionally, consistently turning challenges into positive experiences.
  • Maintained a clean, welcoming atmosphere aligned with Drybar's luxury brand standards.
  • Managed point-of-sale system, inventory tracking, and product sales to support business goals.
  • Recognized for creating a positive team culture and strong client loyalty through personalized service and communication.

General Manager

Madison Reed
04.2020 - 08.2023
  • Managed overall operations of the business, including sales, customer service, and financial management. - Created and implemented effective strategies to increase revenue and profitability.
  • Leading a team of by providing guidance, motivation, and support, resulting in increased productivity and team cohesion
  • Developed and maintained positive relationships with vendors, customers, and stakeholders and utilized feedback to improve products and services.
  • Resolved customer complaints quickly while maintaining high quality standards of service delivery.
  • Oversaw product development initiatives from concept through completion stages.
  • Identified areas of improvement in current business practices and collaborated with other departments to develop action plans for implementation.

Finan Consultant

Sophisticated Consulting Services
01.2017 - 04.2020
  • Provided advice on operational processes, business development initiatives, organizational changes and other areas of improvement.
  • Provided guidance on financial decisions related to taxes
  • Assisted customers with any questions they had about their taxes or filing status.
  • Corresponded with government agencies regarding discrepancies between submitted documents and actual amounts owed and refundable.
  • Reviewed corporate policies for compliance with applicable laws and regulations.
  • Developed and presented business plans for clients to assist in the decision-making process.

Customer Service Representative

First Transit
01.2012 - 04.2018
  • Maintained accurate records of customer interactions for future reference.
  • Answered customer inquiries and provided accurate information regarding services and PACE accounts
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Maintained high levels of professionalism while interacting with customers via phone or email.
  • Updated customer accounts, addresses and contact information within call management databases.
  • Managed a high volume of inbound calls on a daily basis, ensuring all inquiries were addressed in a timely manner.

Education

GED -

College of DuPage
Glen Ellyn, IL
07-2005

Skills

  • Customer service and support
  • Call center operations
  • Help desk management
  • Professionalism and ethics
  • Staff supervision
  • Schedule coordination
  • Business development strategies
  • Office administration
  • Data entry and management
  • Administrative assistance

Timeline

General Manager of Marketing

Drybar
02.2025 - Current

General Manager

Madison Reed
04.2020 - 08.2023

Finan Consultant

Sophisticated Consulting Services
01.2017 - 04.2020

Customer Service Representative

First Transit
01.2012 - 04.2018

GED -

College of DuPage

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