Dallice Webster
Logandale,NV
Summary
Energetic Hotel Assistant Manager enthusiastic about delivering superior service to every guest. Avid multitasker when it comes to overseeing daily hotel operations in frequently busy settings. Adept at quickly assessing guest needs and ensuring sufficient resources to maintain optimal guest service levels. Especially skilled at timely conflict resolution strategies.
Overview
16
16
years of professional experience
Work History
Assistant-hotel-manager
Holiday Inn Express Hotel Suites
Green River, UT
03.2021 - Current
- Booked large groups for weddings, seminars, conferences and other events, providing best available room rates.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Supervised team of front desk agents and helped to resolve issues arising during shifts.
- Greeted and assisted guests by gathering information pertaining to reservations or requests.
- Fulfilled all member upgrades and arrival requests.
Waitress
Tamarisk Restaurant
Green River, UT
03.2013 - Current
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Suggested appropriate food and drink pairings to increase per-ticket sales.
- Met with kitchen staff to review daily specials and menu changes.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Bussed tables during busy periods to assist staff and quickly turn over tables.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Educational Assistant
Emery County School District
Green River, UT
12.2015 - 03.2021
- Supported student learning objectives through personalized and small group assistance.
- Prepared learning materials, helping teachers prepare for daily instruction.
- Oversaw students in classroom and common areas to monitor, enforce rules and support lead teacher.
- Assisted in maintaining engaging and respectful educational environment by promoting discipline and cooperation.
- Provided support to help students with special needs learn and grow.
- Kept classrooms clean, neat and properly sanitized for student health and classroom efficiency.
- Applied specialized teaching techniques to reinforce social and communication skills.
- Prepared reports and paperwork for parent-teacher conferences.
Education
High School Diploma -
Green River High School
Green River, UT05.2013
Skills
- Special Event Coordination
- Guest Experiences
- Hotel Reservations
- Guest Accommodations
- Event Planning and Assistance
- Verifying Reservations
- Check in and Checkout Procedures
- Credit and Cash Payments
- Front Desk Management
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Assistant-hotel-manager
Holiday Inn Express Hotel Suites
03.2021 - Current
Educational Assistant
Emery County School District
12.2015 - 03.2021
Waitress
Tamarisk Restaurant
03.2013 - Current
High School Diploma -
Green River High School
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