Dalliyah Perkins
Statesboro,GA
Summary
Ever since I have been in the work force I have experienced customer service, I have learned how to help others in multiple ways! Being able to calm them down and help them communicate so that I can better assist them, giving them reassurance that even though things go wrong we can always do our best to make things right for them. I'm truly grateful for the experiences and skills I've gained in customer service throughout my time in the workforce. I'm committed to furthering my knowledge and success in this area as I pursue my long-term career goals.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Leasing Agent
Southern Downs
Statesboro
03.2023 - Current
- Answering the phone, greeting residents, and solving their issues if able; sending emails; logging packages; setting up tour dates; showing our model while making them feel comfortable and confident about choosing here for their next home; and guiding them to complete their applications for a new home.
- Marketing our property on social media, with the help of our leasing manager, has enabled me to cultivate meaningful relationships and establish trust and reliability with clients. It is incredibly gratifying to be someone they can consistently rely on and trust.
Remote Customer Service Representative
Teleperformance
Statesboro
10.2022 - 05.2023
- Responsible for answering phone calls in high call volume, explaining our insurance options, and guiding clients through the sign-up process.
- Provided assistance with accessing our website, addressing any questions or concerns they have about their plan, and offering technical support as needed.
- Additionally, trained in HIPAA verification and handling various customer inquiries via email, inbound, and outbound calls.
Warehouse Assembly Line Worker
Briggs & Stratton LLC
Statesboro
04.2022 - 10.2022
- Working on an assembly line, putting a backplate and screws on an engine for lawn mowers and such.
- Worked on small parts assembly.
Walmart Stocker
Walmart
Statesboro
08.2021 - 04.2022
- Responsible for stocking incoming freight, as well as cleaning and organizing live freight.
Cashier/Customer Service
Enmarket Convenience Stores
Statesboro
02.2021 - 08.2021
- At Enmarket, a typical day consisted of starting with clocking in, counting my drawer, and immediately attending to tasks such as brewing coffee, and restocking roller grills.
- Making sure supplies like cups, straws, and lids were readily available, while maintaining cleanliness by sweeping and organizing my station.
- Throughout, managed customer checkouts efficiently, thriving in the fast-paced environment where multitasking was essential.
Crew Member
Sonic Drive-In
Statesboro
06.2019 - 02.2021
- Responsible for cleaning, taking orders, making food and drinks, stocking, and handling customers.
Education
High school diploma -
Statesboro High School
Statesboro, GA05.2019
Skills
- Organizational Skills
- Typing
- Microsoft Word
- Clerical experience
- Data entry
- Call center
- HIPAA
- Help Desk
- Microsoft Outlook
- Microsoft Windows
- Cold calling
- Customer service
- Sales
- Time management
- Phone etiquette
- Property Leasing
Certification
CPR Certification, 09/01/23, 09/01/25
Timeline
Leasing Agent
Southern Downs
03.2023 - Current
Remote Customer Service Representative
Teleperformance
10.2022 - 05.2023
Warehouse Assembly Line Worker
Briggs & Stratton LLC
04.2022 - 10.2022
Walmart Stocker
Walmart
08.2021 - 04.2022
Cashier/Customer Service
Enmarket Convenience Stores
02.2021 - 08.2021
Crew Member
Sonic Drive-In
06.2019 - 02.2021
High school diploma -
Statesboro High School
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