Dalona Holmes

• Analyzed risk factors to recommend appropriate coverage levels.

• Collected premiums on or before effective date of coverage.

• Evaluated competitors' products and services to gain competitive advantage.

•Going over DME that best fit medical needs

• contacting pharmacy and providers in and out of network

• Answered phone calls and provided new clients with required paperwork to initiate service.
• Increased customer satisfaction with timely follow-ups, ensuring all necessary documentation was collected and processed promptly.
• Completed intake assessment forms and filed clients' charts.
• Maintained high levels of accuracy and compliance in data entry,
• ensuring all information was correctly entered into the required systems.

• Managed high volume of claims
• prioritizing tasks to meet deadlines without sacrificing quality.
• Reviewed and analyzed claims to ensure accuracy, completeness, and compliance with company policies.
• Reviewed applications and supporting documents to verify claims eligibility and accuracy.
• Managed workload and priorities to meet claims processing meet deadlines.

• Trained new team members by relaying information on company procedures and safety requirements.
• Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
• Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
• Coached team members in techniques necessary to complete job tasks.
• Managed schedules, accepted time off requests and found coverage for short shifts.