Daloren Lynaum
Detroit,MI
Summary
Dynamic leader with a proven track record at Magna Seating Detroit, enhancing team productivity by over 20% through effective problem-solving and staff management. Skilled in customer service and process improvement, adept at fostering team collaboration and driving operational excellence. Excels in fast-paced environments, demonstrating adaptability and a commitment to excellence.
Overview
8
8
years of professional experience
Work History
Supervisor
Magna Seating Detroit
Highland Park, MI
03.2017 - 12.2024
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
Amazon Delivery Driver
Amazon
Hazel Park, MI
06.2020 - 12.2020
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
Call Center Representative
On Star Logistics
Warren, MI
07.2018 - 03.2020
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
- Maintained detailed records of customer interactions, streamlining communication efforts between various departments.
- Streamlined call flow processes for more efficient response times and increased productivity.
- Participated in ongoing training and development, staying current on company policies, products, and procedures to deliver accurate information to customers.
- Identified and resolved discrepancies and errors in customer accounts.
Education
High School Diploma - N/A
Central High School
Detroit, MI06.2015
Skills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Attention to detail
- Employee motivation
- Decision-making
- Complex Problem-solving
- Strategic planning
- Inventory control
- Staff development
- Staff discipline
- Team building
- Operations management
- Process monitoring and improvement
- Relationship building
- Schedule development
- Policy enforcement
- Public speaking
- Inventory oversight
- Software experience
- Business administration
- Data analytics
- Verbal and written communication
- Safety protocols
- Coaching and mentoring
- Payroll processing
- Documentation and reporting
- Workflow management
- Employee development
- Teamwork and collaboration
- Problem-solving
- Multitasking Abilities
- Time management
- Excellent communication
- Adaptability and flexibility
- Organizational skills
- Self motivation
- Audit reporting
Timeline
Amazon Delivery Driver
Amazon
06.2020 - 12.2020
Call Center Representative
On Star Logistics
07.2018 - 03.2020
Supervisor
Magna Seating Detroit
03.2017 - 12.2024
High School Diploma - N/A
Central High School