Dalsen Vilain
Minneapolis,MN
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
2
2
years of professional experience
Work History
Concierge Team Member
Great Lakes Caring Home Health and Hospice
Blaine, MN
05.2023 - 11.2023
- Managed staff schedules to ensure adequate coverage during peak periods.
- Maintained guest privacy and building reputation by keeping information confidential.
- Arranged for translators and other special services for guests.
Customer Service Representative
FedEx
Minneapolis, MN
03.2022 - 03.2023
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Program Coordinator
GME Supply
Brooksville, FL
10.2021 - 10.2022
- Facilitated educational workshops, meetings and conferences associated with program.
- Provided guidance and support to program participants in navigating resources, services, and opportunities.
Education
Diploma -
Anoka Technical College
Anoka, MN01-2022
Associate of Science -
North Hennepin Community College
Minneapolis, MNSkills
- Strong Interpersonal Skills
- Discretion and Confidentiality
- Customer Service
- Transportation Coordination
- Administrative Support
- Cash Handling
Affiliations
soccer player, gym lover, leadership, cooking
Languages
Spanish
Limited
French
Professional
Timeline
Concierge Team Member
Great Lakes Caring Home Health and Hospice
05.2023 - 11.2023
Customer Service Representative
FedEx
03.2022 - 03.2023
Program Coordinator
GME Supply
10.2021 - 10.2022
Diploma -
Anoka Technical College
Associate of Science -
North Hennepin Community College
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