Summary
Overview
Work History
Education
Skills
Certification
Affiliations
Timeline
Generic

Robert D. Cheeley

Dallas,Tx

Summary

Licensed Claims Adjuster focused on construction inspections and workers' compensation claims. Positive attitude and exceptional problem solving skills. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Adjuster- All lines NPN 18561448 License number 3090220

Overview

17
17
years of professional experience
1
1
Certification

Work History

Concierge Team Member

Stratton Amenities
Dallas, TX
04.2024 - Current
  • Provided excellent customer service to all guests by responding promptly to inquiries and requests.
  • Processed guests check-in an efficient manner.
  • Maintained records of all guest requests or complaints so that they can be tracked over time.
  • Built detailed knowledge on locations and points of interest to thoroughly answer guest questions.
  • Resolved any customer complaints quickly and efficiently while maintaining a positive attitude towards the customer's experience at the apartment location.

Sr. Associate, Client Service Lead

Corelogic
Irving, Tx
07.2018 - 09.2023
  • Proficient in Microsoft Excel (Pivot Table), Word, Microsoft Office, Power Point
  • Strong knowledge of home lending market
  • Detailed oriented and efficient
  • Inbound/Outbound calling
  • Maintain Service Levels for multiple clients (B.O.A, Chase, LoanDepot, M&T, Selene, Huntington, Caliber Mr. Cooper)
  • Escrow/Foreclosure defaulted loans
  • Msp/Black Knight/Sagent O.S
  • Proficient with 1st and 2nd liens
  • Work with Multiple accounts FHA,VA,USDA,GNMA,FNMA.
  • Developed and implemented strategies for increasing customer satisfaction.
  • Conducted research to identify new market opportunities.
  • Interpreted business requirements into technical specifications for system development initiatives.
  • Managed team resources, including assigning tasks, monitoring progress, and ensuring deadlines were met.
  • Maintained responsibility for all inquiries, concerns and complaints, resolving matters effectively and to satisfaction of customers.

Licensed Benefit Advisor

Valepoint /Nation General Insurance
Farmers Branch, Tx
07.2017 - 01.2018
  • Sales benefit advisor certified in 9+ states
  • Generated revenue through 1st and 2nd contact with customers
  • Created a book of business while maintaining scheduled appointments
  • Organized and personalized specific plans for consumer +64 of age
  • Outbound/Cold calling HMO and benefit advisor/conversion/retention.
  • Conducted comprehensive benefits reviews for clients to ensure they had the best plans available.
  • Educated employees on their current benefit packages as well as new offerings.
  • Identified opportunities for employers to reduce their overall healthcare costs.
  • Facilitated open enrollment meetings with employees so they could make informed decisions about their benefits packages.

Account Supervisor

Next Health
Dallas, Tx
12.2015 - 01.2017
  • Managed 20+ employee's remotely
  • Maintained detail records of inventory and shipping
  • Communicated with high level accounts (Physicians, CAN, RNA, Office Managers, CEO's, CFO's)
  • Held webinars, structured business models, and created protocols for employees which yielded a +12.6% increase in productivity/revenue within cooperation
  • Produced in-depth reports using pivot table, and Microsoft office
  • Reviewed resumes, submitted payroll, approved medical leave, PTO, and vacation
  • Medical Terminology.
  • Prepared presentations that showcased current projects, successes, and future plans.
  • Ensured compliance with company policies regarding customer service standards.
  • Trained new staff members on account management procedures as well as best practices.
  • Created production budgets and estimates and submitted to client for approval.

Substitute Teacher

Evolution Academy Charter School
Richardson, TX
11.2007 - 07.2015
  • Provided instruction and guidance to students in the absence of a regular teacher.
  • Organized lesson plans and activities for students.
  • Assisted with classroom management issues when needed.
  • Monitored student progress throughout the day.
  • Supported special needs students by providing individual instruction as needed.
  • Encouraged positive behavior among students through effective communication techniques.
  • Participated in professional development programs related to education topics.
  • Served as a mentor for new substitute teachers when necessary.

Mortgage and Escrow

Bank of America
Addison, TX
05.2010 - 03.2011
  • Maintained escrow accounts and processed payments in accordance with established policies.
  • Researched property titles, liens, and encumbrances.
  • Provided customer service by answering questions regarding escrow transactions or procedures.
  • Ordered payoffs on existing liens when necessary.
  • Ensured that all parties involved in the transaction had signed off on the appropriate documents.
  • Conducted research, compiled and typed statistical reports, synthesized information and provided excellent communication to disseminate information throughout organization.

Education

Continuing -

Brookhaven
06.2024

Highschool -

Evolution Academy Charter School
11.2007

Skills

  • 65 WPM
  • Public Speaking
  • Leadership
  • Payroll
  • Supervisor
  • Strong interpersonal skills
  • Salesmanship
  • Customer Service
  • Cash Handling
  • Excellent Multitasking
  • Conflict Resolution
  • Training and mentoring
  • Hospitality
  • Bookkeeping
  • Strong Work Ethic
  • Upselling proficiency

Certification

  • Adjuster- All lines NPN, 18561448, 10/27/23
  • General lines agent License, 2231050, inactive

Affiliations

  • Basketball Official
  • Math tutor
  • Business Consultant

Timeline

Concierge Team Member

Stratton Amenities
04.2024 - Current

Sr. Associate, Client Service Lead

Corelogic
07.2018 - 09.2023

Licensed Benefit Advisor

Valepoint /Nation General Insurance
07.2017 - 01.2018

Account Supervisor

Next Health
12.2015 - 01.2017

Mortgage and Escrow

Bank of America
05.2010 - 03.2011

Substitute Teacher

Evolution Academy Charter School
11.2007 - 07.2015

Continuing -

Brookhaven

Highschool -

Evolution Academy Charter School

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Robert D. Cheeley