KEITH WATERMAN
Mooresville,NC
Summary
Dynamic professional with experience as a Night Auditor at Aloft Marriot, excelling in customer service and data center operations. Proven ability to train staff and enhance team collaboration while implementing efficient processes. Proficient in Microsoft Office and Java, consistently delivering results in fast-paced environments.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Service Technician
Kronos Consulting
Charlotte, North Carolina
10.2025 - Current
- Enhanced service efficiency by collaborating with team members to share best practices.
- Maintained accurate records of service calls, repairs, and parts utilized.
- Disassembled and repaired a variety of devices to ensure optimal functionality.
- Conducted tests on devices post-repair to verify performance standards.
Data Center Technician
Volt Workforce Solutions
Maiden, NC
08.2024 - 08.2025
- Installed new servers, switches and other equipment in the data center following best practices.
- Assisted with planning and implementation of projects related to data centers such as cabling upgrades or system migrations.
- Monitored data center environment to ensure optimal performance and reliability of equipment.
- Collaborated with other teams such as Network Administration and Systems Engineering when needed for complex tasks.
- Provided guidance and training to junior staff members who are responsible for day-to-day operations at the Data Center Facility.
- Developed standards and procedures for carrying out system and network operations.
- Maintained positive working relationship with fellow staff and management.
- Decommissioned outdated servers to enhance network efficiency.
- Ensured drives were removed and placed in secure locations.
- Tracked network cable paths throughout data hall.
Night Auditor
Aloft Marriot
12.2022 - 08.2024
- Managed the front desk of the hotel overnight
- Checked in Guests and updated electronic hotel keys
- Conducted the audit - ran nightly reports and organized files
- Restocked, and managed the lounge area
- Fielded inbound phone calls - Check Ins/Customer Service
- Assisted Guests via inbound phone calls throughout the night
Delivery Driver
Amazon
11.2021 - 01.2022
- Delivered packages quick and efficiently
- Assisted customers in the field, answering questions and concerns
- Organized the company vehicle for efficient package delivery
Education
Associates - Computer Science
Mitchell Community College
01.2022
Skills
- Microsoft Office
- 65 WPM
- Java
- Customer Service
- Computer Troubleshooting
- JAVA
- Computer
- Database Foundations
- Mobile Application Development
- Data entry
- Time management
- Team collaboration
- Problem solving
- Training staff
- Data center operations
- Team building
Certification
- Software Development Foundations
- Mobile Application Development
- Java
- Information Technology Foundations
- Computer Science
- Database Foundations
Timeline
Service Technician
Kronos Consulting
10.2025 - Current
Data Center Technician
Volt Workforce Solutions
08.2024 - 08.2025
Night Auditor
Aloft Marriot
12.2022 - 08.2024
Delivery Driver
Amazon
11.2021 - 01.2022
Associates - Computer Science
Mitchell Community College