Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Interested in gaining experience in social sciences field to intact change.
Overview
3
3
years of professional experience
Work History
Apparel Team Lead
Nordstrom Rack
Durham, NC
01.2023 - Current
Independently researched current fashion trends, increasing client engagement.
Provide all customers with prompt and personalized customer service.
Organized promotional displays according to corporate guidelines.
Created visual merchandising strategies that increased sales by 32%.
Evaluated performance of team members and suggested methods to improve individual productivity.
Cleaned shelves, counters and tables to maintain organized store.
Prioritizing customer needs and building meaningful connections.
Developed a daily plan for the apparel department to ensure objectives were met efficiently.
Adult Literacy Tutor
Durham Literacy Center
Durham, NC
08.2023 - 02.2024
Developed and implemented individualized lesson plans for adult learners to increase their literacy skills.
Assisted students in setting realistic goals and objectives related to their literacy development.
Monitored student progress through assessments and kept records of student performance.
Utilized a variety of teaching strategies including whole-group instruction, small-group activities, and one-on-one tutoring sessions.
Community Advocate
Community Empowerment Fund
Durham, NC
06.2023 - 01.2024
Developed partnerships with other non-profit organizations to increase access to services for vulnerable populations.
Provided direct assistance to individuals in need by connecting them with resources in the area.
Assisted with grant writing efforts to secure additional funding for community initiatives.
Maintained accurate records of program activities, including data entry into a variety of databases.
Gathered feedback from participants regarding program effectiveness and areas for improvement.
Head Cashier
Rainbow Shops
Durham, NC
05.2021 - 01.2023
Scheduled and supervised cashiers during shifts, ensuring proper coverage of registers.
Performed opening and closing duties such as counting money, balancing tills, and reconciling discrepancies.
Assisted customers at checkout by providing excellent customer service and resolving any issues that arose.
Handled returns, exchanges, and refunds in accordance with company policy while maintaining a high level of customer satisfaction.
Maintained records of daily transactions including sales receipts, cash received, discounts issued.
Assisted other departments when needed by providing additional support during busy periods.
Trained new team members in cash register operation, stock procedures and customer services.
Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
Algebra and Statistics Tutor
North Carolina Central University, NCCU
Durham, NC
11.2021 - 10.2022
Provided individualized instruction to help students understand difficult concepts of statistics.
Developed and implemented lesson plans to teach statistics concepts to students.
Explained mathematical principles, formulas, and equations in a way that is understandable for students.
Assisted students with their homework assignments related to statistical topics.
Helped students review and understand previous lessons to make connection with new lesson.
Assisted students in finding useful study methods to enhance academic performance.
Worked closely with students to help develop math and essay writing skills.
Education
Political Science B.A. -
North Carolina Central University
12.2022
Graduated -
JD Clement Early College High School
05.2020
Skills
Statistical Analysis
Qualitative Analysis
Data Analysis
Customer management
Public Speaking
Conflict Resolution
Writing skills
Advanced MS Office skills
65 WPM
Political Research
Grant Research
Counseling services
Web Development (HTML and JavaScript)
Accomplishments
National Society of Leadership and Success 2021-2022
Nordstrom Rack Employee of the Month December 2023
Nordstrom Rack Apparel Team Leader November 2023-Present