James Lovecraft
Roanoke,VA
Summary
Diplomatic and friendly, with proven commitment to customer and team success. Good at setting goals, providing training. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Apparel Team Lead
Walmart
06.2023 - 03.2024
- As Apparel Team Lead I supervised 7-10 associates, and maintained 3 departments within the store ; I ensured the salesfloor met company standards, maintained pricing integrity, checking schedules, delegating tasks to my team for optimal productivity, teaching/training associates, following up with associates on tasks, stocking, setting mods, attending meetings with other management to fine-tune business strategy, and disciplining staff (warnings/coaching/termination) when processes/compliance is not followed.
- Improved customer satisfaction by providing superior service and product knowledge to assist customers in making informed decisions.
- Enhanced overall store appearance by maintaining clean, organized displays and ensuring merchandise was properly stocked.
- Managed daily operations, including opening and closing procedures, cash handling, and employee scheduling.
- Assisted in the hiring process for new team members by conducting interviews and evaluating candidate qualifications.
Electronics Sales Associate
Walmart
10.2020 - 05.2023
- Skills: Working as part of a team, keeping track of inventory, ensuring items were in stock; resolving customer care complaints, Ensuring effective merchandise presentation; Maintained knowledge of current electronic devices to better assist customers; Assisting customers in choosing products that reflect the individual need, operated a cash register to process transactions
Fresh Product Associate
Walmart
11.2019 - 10.2020
- Skills: Working as part of a team, keeping track of inventory, ensuring items were in stock; resolving customer care complaints, Ensuring effective merchandise presentation; Ensuring cleanliness in their department; preparing fresh foods
Department Manager
Walmart
06.2018 - 11.2019
- Maintaining a positive work environment; ensuring associates are appropriately trained ; resolving customer care complaints; increasing department sales; maintaining and tracking inventory; setting and maintaining modulars;
Sales Associate
Walmart
09.2017 - 06.2018
- Skills: Working as part of a team, keeping track of inventory, ensuring items were in stock; resolving customer care complaints, Ensuring effective merchandise presentation; Ensuring cleanliness in their department; Assisting customers with locating products and answering any questions about said products
Clerk
NORFOLK SOUTHERN CORPORATION
05.2017 - 08.2017
- Skills: Inventory management, match purchase orders to sales orders, fulfill customer orders, fill and track requisitions, work orders, etc
- Build and wrap pallets of materials for shipping; fork truck operator and
- Increased efficiency by streamlining filing systems and organizing important documents.
- Enhanced office organization with regular maintenance of files, records, and supplies inventory.
Chief Clerk
NORFOLK SOUTHERN CORPORATION
04.2011 - 05.2017
- Skills: Record retention, management of manpower, scheduling, and payroll
- Handles reports, forms and files in the assigned office
- Assists personnel with issues regarding pay, scheduling or other questions
- Proficiency with MS Access, MS Excel, DOS, and SAP Systems
- Increased efficiency by streamlining office processes and implementing new organizational systems.
- Maintained accurate records for all departmental activities, ensuring easy access to information when needed.
- Developed effective filing systems, reducing time spent searching for documents and increasing overall efficiency in the office environment.
- Processed invoices accurately and efficiently, ensuring timely payments from clients and vendors alike.
Stenographer
NORFOLK SOUTHERN CORPORATION
07.2007 - 04.2011
- Skills: Management of payroll, scheduling, and manpower
- Collection and analysis of data, spreadsheets
- Proficiency with MS Access, MS Excel, and basic accounting principles.
Fireman/oiler
NORFOLK SOUTHERN CORPORATION
03.2007 - 07.2007
- Skills: Servicing of locomotives, ability to operate a fork truck, backhoe, bobcat ; general house-keeping and janitorial duties.
Education
High school diploma -
Salem High School
Salem, VA06.2005
Skills
- Combing critical thinking, organizing, planning, time management and problem analysis and resolution to complete assigned tasks safely, accurately, and promptly
- Utilizing oral and written communication skills to effectively interact with individuals in different situations in order to fulfill all duties with precision
- Self-motivating with strong initiative and very adaptable
- Proficient at managing, organizing, and analyzing data in a variety of forms and computer programs
- Resolves customer complaints by determining problem, finding and explaining the best solution
- Experience with positive reinforcement training with both personal dogs, and foster dogs Attendance and Completion of courses with both High Hopes Dog Training and Field of Dreams Dog Training
- Personal experience with a variety of pets - large and small dogs, cats, rats, ferrets, guinea pigs, bearded dragons, geckos, both venomous and nonvenomous snakes - though not all at the same time (thank God)
Certification
- Driver's License
- Food Handler Certification
Work Authorization
Authorized to work in the US for any employer
Personal Information
Willing To Relocate: Anywhere
Timeline
Apparel Team Lead
Walmart
06.2023 - 03.2024
Electronics Sales Associate
Walmart
10.2020 - 05.2023
Fresh Product Associate
Walmart
11.2019 - 10.2020
Department Manager
Walmart
06.2018 - 11.2019
Sales Associate
Walmart
09.2017 - 06.2018
Clerk
NORFOLK SOUTHERN CORPORATION
05.2017 - 08.2017
Chief Clerk
NORFOLK SOUTHERN CORPORATION
04.2011 - 05.2017
Stenographer
NORFOLK SOUTHERN CORPORATION
07.2007 - 04.2011
Fireman/oiler
NORFOLK SOUTHERN CORPORATION
03.2007 - 07.2007
High school diploma -
Salem High School