Dalton Bryan
Shreveport,LA
Summary
Experienced in customer care and insurance, specializing in building client knowledge, retention and satisfaction. Skilled at creating value for both the product and the company represented, proficient rapport building, problem- solving and delivering exceptional customer experiences. Licensed in both property & casualty insurance and Life & Health insurance. Highly motivated and results- driven, dedicated to continuous learning and growth.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Licensed Insurance Representative
Allstate
Shreveport, LA
10.2023 - Current
- Managed multiple client accounts while meeting deadlines and achieving sales targets.
- Generated leads through cold-calling, networking, referrals and online campaigns.
- Analyzed market trends to offer competitive rates and coverage options/
- Prepared and processed policies, renewals and payments.
- Conducted needs analyses to match clients with suitable insurance products.
- Maintained compliance with industry standards and regulations.
- Increased agency value through strong conversation and rapport-building with consumer conversations.
Licensed Insurance Representative
State Farm
Shreveport, LA
05.2022 - 05.2023
- Managed multiple client accounts while meeting deadlines and achieving sales targets.
- Generated leads through cold-calling, networking, referrals and online campaigns.
- Analyzed market trends to offer competitive rates and coverage options/
- Prepared and processed policies, renewals and payments.
- Conducted needs analyses to match clients with suitable insurance products.
- Maintained compliance with industry standards and regulations.
- Increased agency value through strong conversation and rapport-building with consumer conversations.
Server
Gibbons Fine Grill
Shreveport
09.2020 - 04.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
Education
High School Diploma -
Bossier High Shool
Bossier City, LA05.2020
Skills
- Client Retention & Relations
- New client acquisitions
- Policy writing, review and revising
- Account management
- Communication with colleagues and customers alike
- Analytical thinking
- Strong rapport building
- Team building & collaboration
- Risk assessment
- Product knowledge & consumer education
- Empathetic & adaptability
- Active listening & willingness to solve customer needs
Certification
- Property & Casualty License
- Life & Health License
Timeline
Licensed Insurance Representative
Allstate
10.2023 - Current
Licensed Insurance Representative
State Farm
05.2022 - 05.2023
Server
Gibbons Fine Grill
09.2020 - 04.2022
High School Diploma -
Bossier High Shool