Kristina Abatecola
Tucson,AZ
Summary
Proficient licensed insurance representative focused on customer support, policy management, and client renewal processes, utilizing superior active listening, problem-solving, and time management expertise to effectively resolve issues and maintain client retention.
Overview
1
1
Certification
5
5
years of professional experience
Work History
Licensed Insurance Representative
GEICO
Tucson, Arizona
07.2025 - Current
- Guided clients on premium options to ensure adequate coverage.
- Administered policies to facilitate timely renewals and cancellations in insurance systems.
- Prompt customer support covered billing, claims, and policy inquiries.
- Provided clear service and policy guidance to customers. resolved customer concerns.
- Handled inquiries and issues to enhance overall customer service quality.
- Processed policy changes, renewals, and cancellations in insurance systems.
Customer Service Desk Representative
The Home Depot
Tucson, AZ
02.2022 - 01.2025
- Provided timely customer support for order pickup, online orders, and special order requests.
- Enhanced positive customer experiences through prompt resolution of complaints.
- Delivered accurate service desk resolutions by applying store policies and product knowledge.
- Maintained responsive communication for in-person, telephone, and email inquiries.
- Clear store service and order updates were provided through phone support.
- Tracked orders using fulfillment systems to ensure timely updates. was completed through order fulfillment systems.
- Professional customer service standards were upheld throughout all interactions.
Education
CNA Certificate - Health Care
CareGiver Training Institute
Tucson, AZ10-2017
Skills
- Licensed insurance professional
- Insurance policy management
- Client renewal processes
- Case management and financial reconciliation
- Customer support and effective communication
- Client retention
- Problem resolution strategies
- Detail orientation and time efficiency
- Time management aptitude
- Active listening
- Lifelong learning mindset
Certification
- Property and Casualty License - Az Department of Insurance and Financial Institutions- 2025
Timeline
Licensed Insurance Representative
GEICO
07.2025 - Current
Customer Service Desk Representative
The Home Depot
02.2022 - 01.2025
CNA Certificate - Health Care
CareGiver Training Institute