Matthew Bailey
Colombia,USA
Summary
Customer and goal oriented, strategic-thinking business and sales personnel with years of experience in building relationships, cultivating partnerships, retaining services, skillfully in promoting products and growing profit by establishing trust and loyalty with customers. A highly persuasive and motivated professional known for exceeding targets, inventory management and quality customer service.
Overview
6
6
years of professional experience
Work History
Merchandiser
Southern Glazer's Wine and Spirits
Columbia, MO
01.2024 - Current
- Developed effective relationships with suppliers in order to secure competitive pricing for products purchased by the company.
- Collaborated with suppliers, manufacturers and retailers to properly execute merchandising plans.
- Created retail displays to highlight particular products and drive sales according to corporate strategy.
- Restocked shelves with current merchandise in attractive displays to promote sales.
Customer Service Representative
Xpress Liquor and Smokes
01.2022 - 01.2024
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls, providing frontline customer support and/or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Helped customers find specific products, answered questions and offered product advice.
- Developed trusting relationships with customers by making personal connections.
Delivery Driver
Domino's Pizza
10.2019 - 06.2020
- Transported and safely delivered items to prevent damage or loss of product.
- Navigated routes with relevant map programs and GPS systems.
- Handled merchandise in accordance with product handling standards.
- Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
- Personally interacted with a variety of customers to give them an enjoyable experience.
Carhop
Sonic
06.2019 - 09.2019
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Developed strong customer relationships to encourage repeat business.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
Education
Bachelor of Science - Business Administration
Central Methodist University
Fayette, MO05.2023
Skills
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint
- Conflict Resolution
- Communication
- Teamwork & Conflict Resolution
- Dependability
- Leadership
- Credit Card Payment Processing
- Courteous with Strong Service Mindset
- Upbeat and Positive Personality
Languages
English, Native/Bilingual
Timeline
Merchandiser
Southern Glazer's Wine and Spirits
01.2024 - Current
Customer Service Representative
Xpress Liquor and Smokes
01.2022 - 01.2024
Delivery Driver
Domino's Pizza
10.2019 - 06.2020
Carhop
Sonic
06.2019 - 09.2019
Bachelor of Science - Business Administration
Central Methodist University